Welcome to the Wowza Streaming Engine EC2 Support Center! This site is designed to help you get up-and-running with Wowza Streaming Engine™ for Amazon Elastic Compute Cloud (Amazon EC2)
. Amazon EC2 is a web service from Amazon that provides resizable compute capacity in the cloud. Amazon EC2 is a cloud-computing platform that virtualizes computing resources as virtual machines. A single virtual machine configuration is registered as an Amazon Machine Image
(AMI). Wowza Media Systems® provides public Amazon Linux AMIs with pre-configured and tuned versions of the Wowza Streaming Engine media server software that are ready to start using the Amazon Web Services (AWS) Management Console. You can use these AMIs as needed to launch Wowza Streaming Engine for Amazon EC2 instances, paying for your running instance time, storage, and bandwidth only while the instances are running. You can launch Wowza Streaming Engine instances in specific geographical locations that are closer to your audience to reduce latency and in multiple geographical locations to provide high levels of redundancy.
If you aren't familiar with how the Wowza Streaming Engine software works, we recommend that you install it on your local computer and try it out. You can get a free 180-day trial license for the software after you complete a Wowza Streaming Engine Free Trial request form
. The Wowza Streaming Engine Trial Edition download includes the Wowza Streaming Engine software, documentation, and examples. To get your local media server up-and-running quickly, you can use the Wowza Streaming Engine Quick Start Guides
and our Tutorials
. The Wowza Streaming Engine User's Guide
contains more comprehensive documentation about how to install and use the software.
Deploying Wowza Streaming Engine on Amazon EC2
To use Wowza Streaming Engine for Amazon EC2, you must have an Amazon Web Services (AWS) account
. After you've created your AWS account, follow the instructions in the Wowza Streaming Engine for Amazon EC2 Quick Start Guide
to launch your first Wowza Streaming Engine for EC2 instance and stream a sample video. For more extensive deployment documentation, see the Wowza Streaming Engine for Amazon EC2 User's Guide
Integrating Wowza Streaming Engine for Amazon EC2 instances with CloudFront
You can configure applications in your Wowza Streaming Engine EC2 instance as HTTP caching origins to an Amazon CloudFront distribution for delivery of on demand and live streams using the Adobe HDS, Apple HLS, Microsoft Smooth Streaming, and MPEG-DASH streaming protocols. A CloudFront distribution is an HTTP caching infrastructure that enables you to distribute content using Amazon's worldwide network of edge locations that provide low latency and high data transfer speeds. CloudFront automatically routes requests for your streams to the edge location that can deliver the stream with the best possible performance.
For information on how to create streaming applications in an EC2 instance and attach them to a CloudFront distribution, see How to integrate your Wowza EC2 instance with CloudFront
If you've purchased a license for the Wowza Streaming Engine software, but haven't set up a Wowza Streaming Engine EC2 instance yet, see How to bring your Wowza Streaming Engine license to CloudFront live HTTP streaming
to learn how to launch Wowza Streaming AMIs from AWS Marketplace that are pre-configured to deliver live HTTP streams through a CloudFront distribution.
Wowza Media Systems supports Wowza Streaming Engine for Amazon EC2 just like the regular media server product. You can get free support either by visiting the Wowza Streaming Engine Support Forums
or by sending an email message to firstname.lastname@example.org
The Wowza Streaming Engine forums are a great resource of information on how to install and use the Wowza Streaming Engine software. To find a simple solution quickly, we recommend that you search the forums for any issue you may have.
When you send an email support request to email@example.com
, be sure to indicate the nature of your request in the Subject
line and provide the following information with your request in the body of the email message.
- Wowza Streaming Engine version and build number
- Last four digits of license key
- Platform, operating system, and Java version on which Wowza Streaming Engine is running
- Detailed problem description that includes:
- URL of tutorial or instructions being used
- Player technology being used (Adobe Flash, Microsoft Silverlight, iOS device, set-top box, etc.)
- Live encoder/IP camera manufacturer/version and exact encoding settings (live streaming only)
We also recommend that you send a compressed (zipped) folder that includes the [install-dir]/logs
, and [install-dir]/transcoder
folders from your Wowza Streaming Engine installation. See How to create a compressed zip file in Windows, OS X, and Linux
for instructions on how to create a ZIP file.
Amazon handles billing and payments, and software charges that appear on your monthly AWS billing statement
. This includes billing for Amazon EC2 instance usage and bandwidth consumption, Amazon Simple Storage Services (Amazon S3), and Wowza Streaming Engine charges that accrue when using the following licensing models:
- AWS Marketplace - Wowza Streaming Engine 4: Pro Edition (HVM)
- AWS Marketplace - Wowza Streaming Engine 4: Standard
Wowza Media Systems has no insight into how the AWS billing system works. To address Amazon-related billing issues, you must create a support case in the AWS Support Dashboard
. For more information about Amazon Web Services, see the AWS Support Center
The Wowza Streaming Engine 4: Standard option is NOT available to new subscribers.