• Amazon EC2

    How to use Envivio encoder with Wowza Media Server (MPEG-TS) 

    Published on 07-26-2011 03:05 AM     Number of Views: 8691 
    1. Categories:
    2. Adobe Flash,
    3. Apple iOS,
    4. Live,
    5. Microsoft Silverlight,
    6. Mobile,
    7. RTSP/RTP,
    8. Set-top Box,
    9. Amazon EC2



    How to ...
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    Wowza Media Server for Amazon EC2 Quick Start Guide 

    Published on 03-30-2011 08:16 AM  Number of Views: 16212 
    1. Categories:
    2. Amazon EC2

    This article describes the minimum requirements to launch a Wowza Media Server® 3.5 for Amazon Elastic Compute Cloud™ (Amazon EC2) instance, enabled for RTMP streaming as an example. To learn more about how to enable additional streaming formats and for more advanced deployment scenarios, see the Wowza Media Server 3.5 for Amazon EC2 User's Guide.

    Contents



    Introduction


    This document describes how to install and configure Wowza Media Server 3.5 on Amazon EC2, an Amazon web service that provides resizable compute capacity in the cloud. Amazon EC2 is a cloud-computing platform that virtualizes computing resources as virtual machines. A single virtual machine configuration is registered as an Amazon Machine Image (AMI). Wowza Media Systems provides Amazon Linux AMIs with pre-configured and tuned versions of Wowza Media Server 3.5 that are ready to start using the Amazon Web Services™ (AWS) Management Console.

    This document assumes that you're familiar with Wowza Media Server. If you aren't familiar with Wowza Media Server, you can get a free 30-day trial license for Wowza Media Server 3.5 by completing a request form on the Wowza Media Server 3.5 Trial webpage. The Wowza Media Server 3.5 Trial Edition download includes the Wowza Media Server software, all premium AddOns, documentation, and examples. The Wowza Media Server User's Guide contains comprehensive documentation about how to install and use the server.

    After you have your client-side and server-side applications up-and-running on your computer, use this article to learn how to quickly deploy a Wowza Media Server 3.5 for Amazon EC2 instance. For more extensive deployment documentation, see the Wowza Media Server for Amazon EC2 User's Guide.

    Create AWS account


    To get started using Wowza Media Server 3.5 for Amazon EC2, you must sign-in to or create an Amazon Web Services (AWS) account and then select one of the following licensing model options for each Wowza Media Server 3.5 for EC2 instance that you plan to use.

    Option 1: Bring Your Own (LicKey)

    The LicKey License option enables you to use your regular Subscription (Daily or Monthly) or Perpetual license key with your Wowza Media Server 3.5 for EC2 instance. When using this option, billing for your running instance time and bandwidth consumption is managed by Amazon. Wowza Media Server Subscription users will continue to receive a separate monthly invoice from Wowza® for usage of the Wowza Media Server software and AddOns. This option provides access to all Wowza Media Server functionality and all premium AddOns, including Wowza Transcoder (for 64-bit instances only), Wowza nDVR, and Wowza DRM.

    Option 2: DevPay

    The DevPay License option enables you to use a Wowza Media Server software license that's embedded in a pre-built Amazon DevPay™ AMI (a separate license isn't needed). This option provides the convenience of a combined monthly invoice from Amazon for running instance time, bandwidth consumption, and Wowza Media Server usage; however, it doesn't provide access to the premium AddOns.

    Start AWS Management Console


    Amazon Web Services (AWS) Management Console is a web interface that enables you to manage Amazon EC2 and Wowza Media Server 3.5 AMIs from a web browser. Many users find that it's easier to use the Management Console instead of the EC2 command line tools.

    Important: This article describes Management Console functionality that's only supported by the Mozilla Firefox and Google Chrome web browsers.

    To start the AWS Management Console, go to https://console.aws.amazon.com/ec2 and sign in using the email address and password that you specified when you signed up for AWS.

    The EC2 Dashboard will load in the Management Console. If a different dashboard is displayed, click the Services tab in the navigation bar at the top of the webpage, click All AWS Services, and then click EC2.

    When you sign-in to the AWS Management Console for the first time, the upper-right side of the navigation bar displays a drop-down list called Select a Region. Wowza provides public Amazon Linux AMIs that are preconfigured to launch in specific regions. For more information about how to select a region for your Wowza Media Server for EC2 instance, see Choose a Wowza Media Server AMI.

    Choose a Wowza Media Server AMI


    Wowza provides public Amazon Linux AMIs with pre-configured versions of Wowza Media Server 3.5 that are ready to start through the AWS Management Console. You must get a current Wowza Media Server AMI ID for each Wowza Media Server 3.5 for EC2 instance that you plan to use.

    Two collections of pre-built AMIs are listed on the Wowza Pre-Built AMIs webpage, organized by licensing option. Before you choose an AMI from one of these collections for your instance, be sure to consider the following factors:

    • The licensing model option that you want to use (either LicKey or DevPay). For more information about the licensing options, see the Wowza on Amazon AWS webpage.

    • The region that you want to use. For help in selecting a region that meets your requirements, see Regions and Availability Zones.

    Clicking a link for a Wowza Media Server AMI ID opens the Request Instances Wizard in AWS Management Console. You can use this wizard to launch a Wowza Media Server 3.5 for EC2 instance that uses the selected licensing option and region. For more information, see Launch the instance.

    Launch the instance


    To launch a Wowza Media Server 3.5 for Amazon EC2 instance, do the following:

    1. In the Wowza Pre-Built AMIs webpage, click the link for the Wowza Media Server AMI that you want to use.

    2. If you're signed-in to the AWS Management Console, it will start and the Request Instances Wizard will be displayed. If you're not signed-in, provide the email address and password that you specified when you signed up for AWS, and then sign in.

    3. In the Request Instances Wizard, do the following (we recommend that you leave all optional settings at their default values unless specified otherwise below):

      1. On the INSTANCE DETAILs page, in Instance Type, select the instance type that you want to use. If you're not sure which instance type to select, see Amazon EC2 Instance Types. Because pricing per instance-hour can vary based on the selected instance type, see Amazon EC2 Pricing.

      2. On the CREATE KEY PAIR page, select Create a new Key Pair, and then follow the instructions that are displayed in the wizard.

      3. On the CONFIGURE FIREWALL page, select Create a new Security Group, and then fill out the form in the wizard. A security group defines firewall rules for your instance in the selected region. For the purposes of this article, open port 1935 in the firewall to enable RTMP streaming. To do this, on the Inbound tab in the lower pane, select Custom TCP rule in the Create a new rule list and then enter 1935 in the Port range box.

      4. On the REVIEW page, click Launch.

    4. In the Navigation pane in AWS Management Console, click Instances to see the status of your EC2 instance. It may take several minutes for your instance to launch. After the instance State changes to running, the instance is started. It might take an additional minute or two after that before Wowza Media Server is available for streaming.


    Important: You'll start incurring charges for your running instance when it boots until you stop (terminate) it. When you no longer need the instance, follow the instructions in Terminate the instance in order to stop incurring charges.

    Note: If you used a LicKey AMI ID, the instance uses a temporary license key when you launch it for the first time. You must replace the temporary license key with a valid Wowza Media Server 3.5 Subscription (Daily or Monthly) or Perpetual license key. To learn how to do this, see "Adding a Subscription or Perpetual license key" in the Wowza Media Server for Amazon EC2 User's Guide.

    Get the instance public domain name


    You must use the public domain name (or hostname) of your running instance to access the instance remotely for streaming. To get the public domain name of your instance, do the following:

    1. In the Navigation pane in AWS Management Console, under Instances, click Instances.

    2. Select the running instance.

    3. In the lower pane, click the Description tab. The Public DNS value is the public domain name of your running instance.


    Test the instance


    You can quickly verify that your running Wowza Media Server 3.5 for EC2 instance is working correctly by using an example player on a remote computer to stream a sample video on-demand file from the instance. To get the example player, you can download the Wowza Media Server example files to the remote computer. To stream the sample on-demand video file from your running instance, do the following:

    1. Extract the Wowza Media Server example files from the compressed (zipped) folder and then run the VideoOnDemandStreaming example installation batch file to install the example player:
      Code:
      [install-dir]/examples/VideoOnDemandStreaming/install.bat
    2. Open the FlashRTMPPlayer example player in a web browser:
      Code:
      [install-dir]/examples/VideoOnDemandStreaming/FlashRTMPPlayer/player.html
    3. In the FlashRTMPPlayer example player, enter the following information and then click the Connect button:
      Code:
      Server: rtmp://[instance-public-dns]/vod
Stream: mp4:sample.mp4
      Where [instance-public-dns] is the public domain name of your Amazon EC2 instance running Wowza Media Server 3.5.

    The Big Buck Bunny video should start to play.

    Terminate the instance


    When you terminate an instance, you'll lose all changes or files that you have on the server. If you have anything that you don't want to lose, be sure to save it to Amazon Simple Storage Service (Amazon S3) or to Amazon Elastic Block Store (EBS) before terminating the instance or you'll lose data. After you've saved your data, do the following to terminate the instance:

    1. In the Navigation pane in AWS Managment Console, under Instances, click Instances.

    2. Select the running instance.

    3. Click the Actions button, and then click Terminate. The State column for the selected instance will show shutting-down and then terminated.

    Important: Amazon recommends that you confirm that the machine reaches the terminated state before you sign out. You'll continue to be charged for instances that fail to shut down correctly.

    How to purge an item from the cache (MediaCache) 

    Published on 02-22-2011 04:17 AM     Number of Views: 6449 
    1. Categories:
    2. Adobe Flash,
    3. Apple iOS,
    4. Video On Demand,
    5. Microsoft Silverlight,
    6. RTSP/RTP,
    7. Set-top Box,
    8. Amazon EC2

    With the most recent version of MediaCache (February 2011 and newer), you can now instruct Wowza to purge an item from the ...
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    How to configure a live stream repeater 

    Published on 02-08-2011 02:03 AM     Number of Views: 36906 
    1. Categories:
    2. Apple iOS,
    3. Live,
    4. Microsoft Silverlight,
    5. Amazon EC2,
    6. Live Stream Repeater

    Live stream repeater is a method for delivering a single live stream across a multiple server deployment to many viewers. ...
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    How to use the IMediaStreamNameAliasProvider2 interface 

    Published on 11-08-2010 02:19 AM     Number of Views: 11451 
    1. Categories:
    2. Apple iOS,
    3. IP Camera,
    4. Video On Demand,
    5. Microsoft Silverlight,
    6. RTSP/RTP,
    7. Security,
    8. SHOUTcast/Icecast,
    9. Amazon EC2

    This example demonstrates the basic framework for implementing the IMediaStreamNameAliasProvider2 interface, which is used ...
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    Module Collection 

    Published on 10-02-2010 04:40 AM     Number of Views: 28038 
    1. Categories:
    2. Adobe Flash,
    3. Apple iOS,
    4. IP Camera,
    5. Live,
    6. Video On Demand,
    7. Microsoft Silverlight,
    8. Mobile,
    9. RTSP/RTP,
    10. Security,
    11. Set-top Box,
    12. SHOUTcast/Icecast,
    13. Video Chat,
    14. Video Recording,
    15. Amazon EC2,
    16. Live Stream Repeater

    This is a collection of utility modules ready to use in Wowza applications. (You do not need the IDE)

    Click ...
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    How to build Wowza Media Server for Amazon EC2 

    Published on 10-01-2010 10:50 PM     Number of Views: 5886 
    1. Categories:
    2. Amazon EC2

    This article describes how to build a Wowza Media Server® DevPay Amazon Machine Image (AMI) for Amazon Elastic Compute Cloud (Amazon EC2™) and a server from a Fedora Core base AMI. ...
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    Wowza Media Server 3.5 for Amazon EC2 AMIs 

    Published on 10-01-2010 03:53 PM     Number of Views: 3631 
    1. Categories:
    2. Amazon EC2

    Amazon Elastic Compute Cloud (Amazon EC2) is a cloud-computing platform that virtualizes computing resources as virtual machines. A single virtual machine configuration is registered as an item called an Amazon Machine Image (AMI). This article provides the public AMIs that are pre-configured with Wowza Media Server® 3.5. You can select one of the pre-configured AMIs to automatically launch a Wowza Media Server 3.5 for EC2 instance in Amazon Web Services™ (AWS) AWS Management Console.

    Note: This article provides AMIs that are preconfigured with Wowza Media Server 3.5. To get AMIs that are preconfigured with an earlier version of Wowza Media Server, see the AMI Archive.

    AMI Types


    Wowza® provides two collections of pre-built AMIs, which are based on the licensing model option that's used.

    Option 1: Bring Your Own (LicKey)

    The LicKey License option enables you to use your regular Subscription (Daily or Monthly) or Perpetual license key with your Wowza Media Server 3.5 for EC2 instance. When using this option, billing for your running instance time and bandwidth consumption is managed by Amazon. Wowza Media Server Subscription users will continue to receive a separate monthly invoice from Wowza for usage of the Wowza Media Server software and AddOns. This option provides access to all Wowza Media Server functionality and all premium AddOns, including Wowza Transcoder (for 64-bit instances only), Wowza nDVR, and Wowza DRM.

    Option 2: DevPay

    The DevPay License option enables you to use a Wowza Media Server software license that's embedded in a pre-built Amazon DevPay™ AMI (a separate license isn't needed). This option provides the convenience of a combined monthly invoice from Amazon for running instance time, bandwidth consumption, and Wowza Media Server usage; however, it doesn't provide access to the premium AddOns.

    For more information about service, signup, and pricing, see Wowza on Amazon AWS.

    Release Notes


    If you've used our pre-built AMIs for an older version of Wowza Media Server, you should be aware of the following important changes that have occurred:

    Starting with Wowza Media Server 3.1.2 AMIs

    • The following default accounts are configured with the username wowza and the password set to the instance ID of the running Amazon EC2™ instance:

    • JMX
    • Stream Manager
    • RTSP Publish

    The instance ID of a running Amazon EC2 instance always starts with i-. You can get the instance ID either through the AWS Management Console or by executing the following command in a Telnet session that's attached to the running EC2 instance:
    Code:
    wget -q -O - http://169.254.169.254/latest/meta-data/instance-id
    • We are only building 64-bit AMIs since all instance types are now supported.



    Starting with Wowza Media Server 3.0.4 AMIs

    • The password of the default wowza FTP user account is set to the instance ID of the running Amazon EC2 instance.



    Starting with Wowza Media Server 3.0.0 AMIs

    • You must log-in to your instance using the user name ec2-user when using secure Telnet. After you've logged-in with this username, you can switch to the root user by entering the following command in the Telnet window:
      Code:
      sudo su -
      For more information, see "Managing the instance over an SSH session" in the Wowza Media Server for Amazon EC2 User's Guide.


    Important

    • If you're using Wowza Transcoder AddOn along with an Amazon EC2 instance that supports NVIDIA CUDA resources, the transcoder will only function properly if the instance is rebooted after the initial startup. We're working with Amazon to try and resolve this issue but at this time, this is the only workaround.


    Wowza Media Server Version

    • Wowza Media Server 3.5.2.01 build3917 (Feb 16, 2013)


    Wowza Media Server 3.5 LicKey Licensing


    Note: Clicking an AMI ID will launch the Request Instances Wizard in AWS Management Console. You can use this wizard to launch a Wowza Media Server 3.5 instance in the selected region.

    AMI ID Location Region Architecture Instance Size
    ami-c2fd6dab US East (Virginia) us-east-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge, hi1.4xlarge, hs1.8xlarge
    ami-d8496b9d US West (N. California) us-west-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-00028830 US West (Oregon) us-west-2 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-7c868f08 EU West (Ireland) eu-west-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge, hi1.4xlarge
    ami-5e6f220c Asia Pacific (Singapore) ap-southeast-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-95a52294 Asia Pacific (Tokyo) ap-northeast-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-2422b41e Asia Pacific (Sydney) ap-southeast-2 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-27df043a S America (Sao Paulo) sa-east-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge

    Note: Wowza Transcoder AddOn is only available when using the LicKey licensing option on a 64-bit AMI. Also, be sure that your license key supports Wowza Transcoder.

    Wowza Media Server 3.5 DevPay Licensing


    Note: Clicking an AMI ID will launch the Request Instances Wizard in AWS Management Console. You can use this wizard to launch a Wowza Media Server 3.5 instance in the selected region.

    AMI ID Location Region Architecture Instance Size
    ami-8cfd6de5 US East (Virginia) us-east-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge, hi1.4xlarge
    ami-ee496bab US West (N. California) us-west-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-06028836 US West (Oregon) us-west-2 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-6c868f18 EU West (Ireland) eu-west-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge, hi1.4xlarge
    ami-4a6f2218 Asia Pacific (Singapore) ap-southeast-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-aba522aa Asia Pacific (Tokyo) ap-northeast-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-1822b422 Asia Pacific (Sydney) ap-southeast-2 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge
    ami-23df043e S America (Sao Paulo) sa-east-1 64-bit m1.small, m1.medium, m1.large, m1.xlarge, m2.xlarge, m2.2xlarge, m2.4xlarge, c1.medium, c1.xlarge

    Updated: For Wowza Media Server 3.5.2.01 on 02-13-2013

    How to set up Amazon EBS with Wowza Media Server 

    Published on 10-01-2010 06:52 AM     Number of Views: 4044 
    1. Categories:
    2. Amazon EC2

    This article describes how to set up Amazon Elastic Block Store (EBS) with a Wowza Media Server video on demand (VOD) application. Amazon EBS provides block-level storage volumes for use with Amazon Elastic Compute Cloud (Amazon EC2™) instances. ...
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    How to use the FUSE-based file system backed by Amazon S3 

    Published on 10-01-2010 06:50 AM     Number of Views: 9458 
    1. Categories:
    2. Amazon EC2

    Wowza Media Server® Amazon Machine Images (AMIs) include a preinstalled s3fs package. s3fs is a Filesytem in Userspace (FUSE) virtual file system that enables you to mount an Amazon Simple Storage Service (Amazon S3) bucket as a local file system on a Wowza Media Server for Amazon EC2 instance. You can copy videos recorded by Wowza Media Server to the directory so that they can be streamed immediately by video on demand players using the vods3 application. This article describes how to use s3fs. ...
    Read More Read More 31 Comments

    How to set up Amazon EC2 command-line tools 

    Published on 10-01-2010 06:46 AM     Number of Views: 6710 
    1. Categories:
    2. Amazon EC2

    This article describes how to set up Amazon Elastic Computer Cloud (Amazon EC2™) command-line tools on the Windows® operating system. ...
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    How to use Haivision Network Video encoders with Wowza Media Server (MPEG-TS) 

    Published on 10-01-2010 04:21 AM     Number of Views: 4457 
    1. Categories:
    2. Adobe Flash,
    3. Apple iOS,
    4. Live,
    5. Mobile,
    6. RTSP/RTP,
    7. Amazon EC2,
    8. Live Stream Repeater

    Note: Updated for Wowza Media Server 2.x or greater.

    Step by step instructions for using Haivision Network Video hardware encoder with Wowza Server ...
    Read More Read More

    How to use Amazon S3 with Wowza Media Server 

    Published on 10-01-2010 02:49 AM     Number of Views: 11397 
    1. Categories:
    2. Adobe Flash,
    3. Apple iOS,
    4. IP Camera,
    5. Live,
    6. Video On Demand,
    7. Microsoft Silverlight,
    8. Mobile,
    9. RTSP/RTP,
    10. Set-top Box,
    11. SHOUTcast/Icecast,
    12. Video Chat,
    13. Video Recording,
    14. Amazon EC2

    This article describes how to use Amazon Simple Storage Service (Amazon S3) with a Wowza Media Server® for Amazon Elastic Compute Cloud (Amazon EC2) instance to stream video on demand. Amazon S3 provides a repository for storage of your media files that can be accessed by multiple Wowza Media Server for EC2 instances. The persistent nature of Amazon S3 storage means that the content is always available to an instance after you launch it. ...
    Read More Read More

    Support for Wowza Media Server on Amazon EC2 

    Published on 03-15-2010 10:00 AM  Number of Views: 14521 
    1. Categories:
    2. Amazon EC2

    Welcome to the Wowza Media Server EC2 Support Center! This site is designed to help you get started and keep you going with Wowza Media Server for Amazon Elastic Compute Cloud (Amazon EC2). Amazon EC2™ is a web service from Amazon that provides resizable compute capacity in the cloud. Amazon EC2 is a cloud-computing platform that virtualizes computing resources as virtual machines. A single virtual machine configuration is registered as an Amazon Machine Image (AMI). Wowza Media Systems provides public Amazon Linux AMIs with pre-configured and tuned versions of Wowza Media Server® that are ready to start using the Amazon Web Services™ (AWS) Management Console. You can use these AMIs as needed to launch Wowza Media Server for EC2 instances, paying for your running instance time and bandwidth consumption only while the instances are running. You can launch Wowza Media Server instances in specific geographical locations that are closer to your audience to reduce latency and in multiple geographical locations to provide high levels of redundancy.

    Getting Started


    If you aren't familiar with how Wowza Media Server works, we recommend that you install it locally on your computer and run through the included examples. You can get a free 30-day trial license for Wowza Media Server 3.5 by completing a request form on the Wowza Media Server 3.5 Trial webpage. The Wowza Media Server 3.5 Trial Edition download includes the Wowza Media Server software, all premium AddOns, documentation, and examples. To get the local server up-and-running quickly, you can use the Wowza Media Server Quick Start Guide and our Tutorials. The Wowza Media Server User's Guide contains more comprehensive documentation about how to install and use the server.

    Deploying Wowza Media Server for EC2 Instances


    To use Wowza Media Server for Amazon EC2, you must have an Amazon Web Services (AWS) account. Go to the Wowza on Amazon AWS webpage to create an AWS account and to learn more about the available licensing model options for Wowza Media Server for Amazon EC2.

    After you've created an Amazon AWS account, follow the instructions in the Wowza Media Server for Amazon EC2 Quick Start Guide to launch your first Wowza Media Server for EC2 instance and stream a sample video. For more extensive deployment documentation, see the Wowza Media Server for Amazon EC2 User's Guide.

    Getting Help


    Wowza Media Systems supports Wowza Media Server for Amazon EC2 just like the regular product. You can get free support either by visiting the Wowza Media Server forums or by sending an email message to support@wowza.com.

    The Wowza Media Server forums are a great resource of information about how to install and use Wowza Media Server. To find a simple solution quickly, we recommend that you search the forums for any issue you may have.

    When emailing support@wowza.com, be sure to indicate the nature of your request in the Subject line and include the following information in the body of the email message:

    • Wowza Media Server version and build number
    • Platform, operating system, and Java version on which Wowza Media Server is running
    • Detailed problem description that includes:
      • URL of tutorial or instructions being used
      • Player technology being used (Adobe Flash, Microsoft Silverlight, iOS device, set-top box, etc.)
      • Live encoder/IP camera manufacturer/version and exact encoding settings (live streaming only)
    • We also recommend that you send [install-dir]/logs, [install-dir]/conf, and [installdir]/transcoder folders in a compressed (zipped) folder. See How to create a compressed zip file in Windows, Mac OS and Linux.

    Amazon handles billing and payments, and software charges that appear on your monthly AWS billing statement. This includes billing for Amazon EC2 instance usage and bandwidth consumption, Amazon Simple Storage Services™ (Amazon S3), and Wowza Media Server charges that accrue when using the DevPay licensing model. Wowza Media Systems has no insight into how the AWS billing system works. To address Amazon-related billing issues, you must Sign-in and Contact AWS Support. For additional information about Amazon Web Services, see the AWS Support Center.