Whether we initially set the user/pass in Set Credentials, or allow it to - 4018 error, then click edit -> Set Credentials and reconnect, we cannot authenticate. Either way produces the same error.
Member
Whether we initially set the user/pass in Set Credentials, or allow it to - 4018 error, then click edit -> Set Credentials and reconnect, we cannot authenticate. Either way produces the same error.
Wowza Support
Zip up and send the conf *and* logs folders to support@wowzamedia.com
Do a few tests first to generate logging
Tell us which application is configured for security and that you have been testing.
Include a link that I can try to publish to with Wirecast.
Include a link to this thread.
Richard
Member
We are still experiencing the same problem as well.
Makes no difference where you enter the credentials.
A difference with dptekco : sometimes the authentication does succeed. (all described in posts above)
side note: I have the impression the success rate depends on location of the broadcaster (latency?). Today we had to turn the auth. off because the broadcaster needed that many attempts it with would be to much of a risk to use (what if broadcaster needed a restart during the event).
Wowza Support
One thought, does /conf/publish.password file have non-text word processor formatting?
@bubbles01, can you send support@wowzamedia.com a rtmp url to secured Wowza application, along with username and password, so I can try to connect and play from Wirecast and FMLE.
And do a couple of tests and zip up conf *and* logs folders and send those. It would help a lot if you started with a empty access log, and just had testing related logging in the file you send.
Tell us what version of Wirecast and Wowza you are using.
Please include a link to this thread.
Richard
Wowza Support
Try changing User Agent to "FMLE/3.0" in the Broadcast settings dialog. That worked for me.
Richard
Junior Member
I know this is over a year old, but we have a client experiencing this same problem. I've changed the User Agent as recommended in the last post, and am still able to duplicate the problem. Anyone every figure anything else out regarding this error?
Wowza Support
Do you have ModuleRTMPAuthenticate setup on the application you are publishing to? Wirecast does not popup box for username/password, you have to open Set Credentials dialog to enter.
Richard
Junior Member
I understand how to authenticate with Wirecast using ModuleRTMPAuthenticate. That is not the problem here. Just as others have repeatedly indicated in this thread, the issue is that *sometimes* this error occurs, not all the time. Logs don't seem to provide any information related to the problem either.Originally Posted by rrlanham
Wowza Support
I'm not sure then. How can I replicate the problem? You set UserAgent?
Richard
Junior Member
You may have to connect many times before you trigger the error, as it's very intermittent. Our client is using Wirecast 4.1.3. Do you have that version in-house and would you like to connect to our clients service to see the behavior?
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