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Thread: serious problems with the licenses, urgent need to leave today

  1. #1
    Join Date
    Apr 2012
    Posts
    3

    Default serious problems with the licenses, urgent need to leave today

    good day ... I have serious problems with the licenses of Wowza ...

    I get confused with paypal, and I need a license to today, I have an event and occupy a license, I record from several emails:

    jluiscarpio@hotmail.com
    carpio@villahidalgo.com.mx
    villahidalgoysugente@hotmail.com

    and I believe and pay up to 2 times, but I do not get the new license, in billing@wowza.com take long to answer, I can help .... algien regards

  2. #2
    Join Date
    Aug 2009
    Posts
    90

    Default

    Hi,

    Just to follow-up here on the forums.

    I checked our email system and I see that a member of our staff replied to your request very shortly after you sent in your email. If you didn't receive that email reply, please check that your spam filter is permitting our ticket system emails to reach you. We have some customers who must explicitly add "wowza.com" to their filter's domain whitelist to receive our replies.

    In summary, there's no need for you to create a new account as your original account was still active and your license key is still valid.


    -John

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