good day ... I have serious problems with the licenses of Wowza ...

I get confused with paypal, and I need a license to today, I have an event and occupy a license, I record from several emails:

jluiscarpio@hotmail.com
carpio@villahidalgo.com.mx
villahidalgoysugente@hotmail.com

and I believe and pay up to 2 times, but I do not get the new license, in billing@wowza.com take long to answer, I can help .... algien regards