Cannot Use nDVR Live Streaming Recordings due to "moov atom not found" Error

[Chris_Pickett]

I have the latest Wowza on a dedicated server. We record live streaming with the append option and use transcoding. The files are being created by the wowza live stream recorder.

When the live stream is stopped and reconnected (due to a discontinuity), it appears Wowza skip writing the moov before moving the file with a new name to make room for the new file ( ie stream.mp4 -> stream_0.mp4). This appears to be specific to the transcoded stream recordings and not the source recordings.

FFMPEG issues the same “moov atom not found errror” when trying to use the file.

What do you suggest?

Chris

ffmpeg -i 20161218M_480p_4.mp4 -acodec copy -vcodec copy newFile.mp4
ffmpeg version 2.7.2 Copyright (c) 2000-2015 the FFmpeg developers
  built with gcc 4.9.2 (Debian 4.9.2-10)
  configuration: --enable-gpl --enable-postproc --enable-swscale --enable-avfilter --enable-libmp3lame --enable-libvorbis --enable-libtheora --enable-libx264 --enable-libspeex --enable-shared --enable-pthreads --enable-libopenjpeg --enable-libfaac --enable-nonfree
  libavutil      54. 27.100 / 54. 27.100
  libavcodec     56. 41.100 / 56. 41.100
  libavformat    56. 36.100 / 56. 36.100
  libavdevice    56.  4.100 / 56.  4.100
  libavfilter     5. 16.101 /  5. 16.101
  libswscale      3.  1.101 /  3.  1.101
  libswresample   1.  2.100 /  1.  2.100
  libpostproc    53.  3.100 / 53.  3.100
[mov,mp4,m4a,3gp,3g2,mj2 @ 0xa03180] moov atom not found
20161218M_480p_4.mp4: Invalid data found when processing input

[Jason_Hatchett]

Hello Chris,

For ffmpeg assistance it is best to go to their forums, since this is not our product we can only provide limited guidance on the use of this tool.

That being said if you have not yet resolved this issue, please submit a support ticket so that we can investigate this issue on a deeper more direct level.

Regards,

Jason Hatchett