Wowza Community

vod: video stops at same spot every time

vod: one video in a series video stops at same spot every time.

the place it stops is not high dynamic section so data spike does not make sense.

i also 2 servers and it happens on both servers

Hi there, can you please provide more detail about your issue?

What type of “series” of videos are you talking about, is it ABR? or a playlist? Or something else?

What player/players are you experiencing this behavior in?

What is are the encoding settings of this trouble video?

Salvadore

What type of “series” of videos are you talking about, is it ABR? or a playlist? Or something else?

—> these are single videos loaded into jw player via an html playlist so essentially just single videos.

What player/players are you experiencing this behavior in?

—> jw player

What is are the encoding settings of this trouble video?

—> data rate 435.18 kbits/sec

—> other vids with no issues are around 1.64 mbits/sec

Does the stoppage happen at some point during the problem video or does it happen when the player switches to the problem video?

Do all the video files have the same frame size?

Salvadore

Its stops at 2:39 into a 34 minute vid every time. clicking past that point it plays again.

Yes all vids have same frame size.

Also…the problem video plays back with no issues on my desktop

Does the stoppage happen at some point during the problem video or does it happen when the player switches to the problem video?

Do all the video files have the same frame size?

Salvadore

To better help troubleshoot this issue, please open a ticket by zipping up your /conf and /logs folders and sending them to support@wowza.com.

Please also include a copy of the problem file and a detailed description of the issue you are experiencing, along with a link to this thread as reference.

Salvadore