publish to facebook not working anymore since update to 4.6 ???

system · September 9, 2020, 6:47pm

Hello

i cant use the post to facebook anymore since update.

here is the error log:

-PushPublishFacebookHandler.createChildConfig(FB795580871:videochat2/1/1294677593) Failed to create a Facebook live video

-PushPublishFacebookHandler.FBMonitor.run(FB795580871:videochat2/1/1294677593) Failed to start a child session, retrying in 0.3 seconds

is this feature still working ?

thank you

Jason_Tuchler · September 9, 2020, 9:56pm

Hello,

Have you tried creating a new Facebook target? Are you seeing any errors on the UI?

I would recommend opening a support case if not already for further review.

Please send details of your encoder along with the below folders:

[install-dir]/conf

[install-dir]/logs

[install-dir]/transcoder

[install-dir]/manager/logs

If you are not sure how to get this information please see the following tutorial.

Regards,

JasonT

carlos_rios1 · September 9, 2020, 9:18pm

Was this fixed? I have the same problem here.

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