Answer by Jason Hilton · Feb 21, 2014 at 04:22 PM
This is most likely due to you not having a valid paid for license or could be because you're not one of the 5 primary account holders.
If you're a primary account holder and have a Monthly or Perpetual license key the "Mydownload" tab should be visible to you.
Answer by Richard Lanham · Feb 24, 2014 at 12:44 AM
Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to
Answer by Jason Hilton · Feb 21, 2014 at 05:48 PM
I've updated/edited the post above so that it's more accurate.
When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key.
Did you use a different email address when requesting the Wowza Streaming Engine 4 key?
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