"Error loading media: file could not be played" .mov audio AAC; Android and iPhone 5

[Bob_Majors]

We’ve been running WSE (4.4.1 I believe; I will be updating to the latest soon) under Windows Server 2012 with great success for a long time. A couple of days ago, some users started reporting “Error loading media: file could not be played” using Android and iPhone 5 (unknown OS). iPhone 6 and desktops/laptops work fine. The files are audio (only) .mov with AAC encoding. .mp4 videos do work on the devices that don’t play the audio files (the .mov container is because we had 20,000 assets and haven’t had the time to bulk transcode, and Wowza informed me that the .mov container itself is fine (if the encodings are supported)).

We’re using JW Player 6 (I believe; we will be updating to 7).

Wondering if anyone has any suggestions/ideas. thanks

Bob

[Andy_Engberson]

Hi Bob,

I do see that you created a support ticket for this issue. I do not see any resolution. Do let me know either here or in a new ticket if you would like further assistance. If the issue has been resolved that would be great to know.

Regards,

Andy_E