When choosing a player (either “Original HTML5 player with Flash fallback for older browsers” or “Wowza Player HTML5 with Flash fallback for older browsers”) the instructions state:
“In order to choose Wowza Player, the Delivery Protocol must be Apple HLS over HTTPS and Closed Captions must be None. If necessary, click Back to set the Delivery Protocol and Closed Captions options on the Video Source and Transcoder Settings page.”
The same is said in other support documentation:
The problem is that the Delivery Protocol option is not available on the Video Source and Transcoder Settings page.
I’m trying to use the Wowza player, but it’s not loading. Not sure if the above could be the issue. Any suggestions would be appreciated, thanks!