Wowza Community

sideloaded vtt timing out.

We have built a web application using Wowza for video streaming using HLS with JWPlayer as the player. We are serving closed captions via sidecar method. When site first loads, I can see a successful request for the VTT file and the video beings play with no issues. If the video is playing and the user chooses to play a different video mid stream, the new VTT request will timeout after 60 seconds however we do receive successful video stream packets. From watching the network traffic, I can see the request for the VTT file being acknowledged by the wowza server, but nothing is ever being sent back. I’ve looked thru the log files but for some reason no VTT file requests are being logged, even for the successful requests.

Current system info:

Wowza 4.4.1 on linux

end user is using Chrome, firefox and IE 11 on windows 7 box.

This is happening with Chrome, Firefox and IE 11 on a windows 7 box.

Internal network with zero access from outside world

Hello,

It would be recommended to upgrade to the latest version of Wowza Streaming Engine.

Find information about the latest updates here.

Regards,

Andy E.