WSE fails after update to 4.7.3 build21257

[eduardo_espinoza_sua]

Good day

I updated WSE from 4.6 to 4.7.3 build21257 and WSE began to fail several times. From nothing WSE stops and I have to restart in order to get to work.

Some times WSE keep running for 24h, other just 60 minutes.

I sent a ticket support using Wowza Account Portal, but didnt receive the usual automatic response from wowza support, thats why , I decided to post my problem here as well.

Thanks in advance for your comments

Here some Hardware + sofware specs:

Processor2x E5-2630v3 2.4GHz

RAM64 GB

Network1Gbit

OS Architecture

amd64 Memory Total: 62.66 GB Available: 14.29 GB

Processor Cores 32

Java Version 1.8.0_77

Java Bitness 64

Java Heap Size Production level10000 MB

Java Garbage Collection Settings G1 (Garbage First) collector (recommended)-XX:+UseG1GC -XX:MaxGCPauseMillis=100

Handler Thread Pool Size Set automatically to: 600 threads

Transport Thread Pool Size Set automatically to: 400 threads Net Connections

Processor Count Set automatically to: 32 threads

Media Caster Processor Count Set automatically to: 32 threads

Idle Worker Count Set automatically to: 24 threads

Unicast Incoming Processor Count Set automatically to: 24 threads

Unicast Outgoing Processor Count Set automatically to: 24 threads

Multicast Incoming Processor Count Set automatically to: 24 threads

Multicast Outgoing Processor Count Set automatically to: 24 threads

Client Idle Frequency 1000 milliseconds

RTP Idle Frequency 1000 milliseconds

[Stuart_Gunn]

There is actually a slightly higher version, 4.7.3.01 (build 21295).

This new version has been stable on our AMD64 platform, though I have had the manager service crash once - easily solved by restarting just the manager. The actual WSE was unaffected. If it crashes again I’ll investigate.

I recommend upgrading to this slightly higher version and trying again.

[eduardo_espinoza_sua]

Thanks for your reply.

My wse was up and running 15 days. Today wse stopped again. I will try to update wse version and use version suggested in order to see if that solve problems.

[Tim_Sears]

I’m seeing the same exact thing. I had WSE 4.7.2 up and running and it was stable. Updated all my wowza servers to 4.7.3.01 and all of my ingest servers are randomly crashing. I just rolled back my updates. We’ll see if that helps.

[eduardo_espinoza_sua]

Hi

I would like to update this post

Each time my wse failled I found this errors at log file:

ModuleCore.connect[validate] :
      java.lang.NullPointerException|at
      com.wowza.wms.client.Client.init(Client.java:539)|at
      com.wowza.wms.module.ModuleConnect.connect(ModuleConnect.java:1137)|at
com.wowza.wms.request.RequestProcessFunctions.processFunctions(RequestProcessFunctions.java:89)|at
com.wowza.wms.request.RequestProcessData.flushFunction(RequestProcessData.java:70)|at
com.wowza.wms.request.RequestProcessData.processNextRequest(RequestProcessData.java:924)|   
      -    -    -    1342560.007    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -

      2018-01-20    21:50:04    CST    comment    server    ERROR   
      500    -    validateNewConnection[rtmp] exit:50:-83    -    -   
      -    1342560.007    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -    -

      2018-01-20    21:50:04    CST    comment    server    INFO   
      200    -    ServerShutdownHook.run[shutdown]    -    -    -   
      1342560.104    -    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -

      2018-01-20    21:50:04    CST    comment    server    INFO   
      200    -    MediaCache[MediaCache]: Stop    -    -    -   
      1342560.105    -    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -

      2018-01-20    21:50:04    CST    comment    server    INFO   
      200    -    Wowza REST API stopped    -    -    -   
      1342560.109    -    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -

      2018-01-20    21:50:04    CST    comment    server    INFO   
      200    -    StatsManager:stopManager() stopped    -    -    -   
      1342560.109    -    -    -    -    -    -    -    -    -    -   
      -    -    -    -    -    -    -    -    -    -    -    -    -   
      -    -

      2018-01-20    21:50:04    CST    comment    server    INFO   
      200    -    ShoutCastReceiver.sessionClosed:     -    -    -   
      1342560.11    -    -

I sent wse logs to wowza team and after a review,Support team replied me and received an answer and a patch for version used.

WowzaStreamingEngine-Update-4.7.3.02.zip

Hope this update helps

Ed

[Tim_Sears]

Thanks Ed. Looks like Wowza came out with 4.7.4. I wonder if that includes the patch / fix to these issues.

Tim