java.io.IOException: MediaCacheRandomAccessReader.open: Item not in cache:

[hada_park]

hi help me please

i want to play vod in AWS s3 bucket.

i read pdf document in MediaCache_2.0.zip

i create MediaCache source name is amazon3

and also create vod edge name is aws

MediaCache play url is working

http://s3mobile.neoconv.com.s3.amazonaws.com/vod/v25.mp4

but wowza url is not working

http://15.164.103.64:1935/aws/definst/mp4:amazons3/s3mobile.neoconv.com/vod/v23.mp4/playlist.m3u

or

http://15.164.103.64:1935/aws/definst/mp4:amazons3/vod/v23.mp4/playlist.m3u

or

http://15.164.103.64:1935/aws/definst/mp4:https://s3.ap-northeast-2.amazonaws.com/s3mobile.neoconv.com/vod/v25.mp4/playlist.m3u

??? which one ???

not working!!!

error log is

WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.571   -       -       -       -       -       -     --       MediaCacheItemHTTPImpl.getItemInfo[s3mobile.neoconv.com.s3.amazonaws.com/vod/v23.mp4]: HTTP response: 400
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.571   -       -       -       -       -       -     --       MediaCacheItemBase.init: Item does not exist: amazons3/s3mobile.neoconv.com/vod/v23.mp4
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.577   -       -       -       -       -       -     --       MediaCacheItemHTTPImpl.getItemInfo[s3mobile.neoconv.com.s3.amazonaws.com/vod/v23.mp4]: HTTP response: 400
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.577   -       -       -       -       -       -     --       MediaCacheItemBase.init: Item does not exist: amazons3/s3mobile.neoconv.com/vod/v23.mp4
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.58    -       -       -       -       -       -     --       MediaCacheItemHTTPImpl.getItemInfo[s3mobile.neoconv.com.s3.amazonaws.com/vod/v23.mp4]: HTTP response: 400
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.581   -       -       -       -       -       -     --       MediaCacheItemBase.init: Item does not exist: amazons3/s3mobile.neoconv.com/vod/v23.mp4
WARN    server  comment 2019-06-28      18:40:16        -       -       -       -       -       0.581   -       -       -       -       -       -     -amazons3/s3mobile.neoconv.com/vod/v23.mp4       MediaReaderH264.open[1]: java.io.IOException: MediaCacheRandomAccessReader.open: Item not in cache: amazons3/s3mobile.neoconv.com/vod/v23.mp4: java.io.IOException: MediaCacheRandomAccessReader.open: Item not in cache: amazons3/s3mobile.neoconv.com/vod/v23.mp4|at com.wowza.wms.plugin.mediacache.impl.MediaCacheRandomAccessReader.open(MediaCacheRandomAccessReader.java:80)|at com.wowza.wms.mediareader.h264.MediaReaderH264.open(MediaReaderH264.java:267)|at com.wowza.wms.httpstreamer.model.HTTPStreamerAdapterBase.doesFileExist(HTTPStreamerAdapterBase.java:1547)|at com.wowza.wms.httpstreamer.cupertinostreaming.httpstreamer.HTTPStreamerAdapterCupertinoStreamer.onPlaylist(HTTPStreamerAdapterCupertinoStreamer.java:1550)|at com.wowza.wms.httpstreamer.cupertinostreaming.httpstreamer.HTTPStreamerAdapterCupertinoStreamer.serviceMsg(HTTPStreamerAdapterCupertinoStreamer.java:506)|

help me please

[Rose_Power-Wowza_Com]

Hey @hada park, I know it’s frustrating and we’ll help you out. I am curious right off the bat why your urls are missing the 8 at the end of M3U8? You only have M3U? Is that just a typo?

as an example- this is the url layout for AWS

[hada_park]

yes It is a typo. It seems that the last character was not selected while copying url. I still have not solved the problem.

[Rose_Power-Wowza_Com]

Sorry to hear you’re still having problems @hada park. Please submit a support ticket so our engineers can find the problem. They can’t debug in the forums. They need to have access to all your logs and files. Thank you.

https://www.wowza.com/support/open-ticket