Wowza HLS Feed Not Compatible with Apple Devices?!?

[Norm_Kaiser]

Hello everyone:

I’m at a loss. I have a dedicated Wowza server running the streaming engine. Out of it I have an adaptive HLS feed using a SMIL file. This works flawlessly with Windows, Linux, Kindle, Android, IE, Edge, Firefox, Chrome, Chromium, and Opera.

Doesn’t work on Apple devices.

This is my feed URL:

https://feed.rightnowtelevision.com/live/smil:rntv.smil/playlist.m3u8

Any ideas? Thank you so much in advance.

Norm

[Rose_Power-Wowza_Com]

Hello @Norm Kaiser, Wowza certainly does support HLS playback on Apple devices. Which device are you referring to?

This is the proper url construct for HLS playback on an iOS device:

For LIVE:

http://[wowza-ip-address]:1935/live/myStream/playlist.m3u8

For VOD:

http://[wowza-ip-address]:1935/vod/mp4:sample.mp4/playlist.m3u8

You may want to reference this doc:

https://www.wowza.com/docs/how-to-playback-on-apple-ios-devices-cupertino-apple-hls

It could also be an issue with how you configured your SMIL file.

If you would like additional assistance, please do not hesitate to submit a support ticket and our engineers will gladly assist you with setting this up.

https://www.wowza.com/support/open-ticket

[Norm_Kaiser]

I submitted a support ticket, which is now assigned to senior support. They’ve asked for the logs from my server. At the moment they don’t seem sure what’s causing this, either. I’ll post back what they find.

[Rose_Power-Wowza_Com]

Ok I will follow it too and thanks so much for submitting one so we can research the issue for you. I’m not able to debug on forums, so I hope it gets resolved for you pretty quickly.

[Andy_Wong]

I just put your feed URL on MacOS Safari browser, and I can watch the feed…it’s showing someone fishing on a boat for a while

[Tomas_Bucher2]

@Norm Kaiser Is there any particular reason, why your audio track has 4 channels (4.0) instead of common 2 (stereo)?

I believe that iOS devices can process mono, stereo and 5.1 audio, but not 4.0. So I’d say converting your audio in the stream to stereo would fix your issue.

[Rose_Power-Wowza_Com]

Thank you @Andy Wong and @Tomas Bucher for contributing and demonstrating the willingness of this community to help each other.

[Norm_Kaiser]

Ding! Ding! Ding! We have a winner! Evidently iOS devices can’t process four channel audio! Thank you so much, Tomas! You nailed it! Problem solved!

[Rose_Power-Wowza_Com]

Excellent! Thanks so much @Tomas Bucher for assisting here.