Hi I want to distribute live stream over multicast using my Wowza Streaming Engine server. I followed all instructions in your document file Use MPEG-TS to distribute live streams from Wowza Streaming Engine. But when I plays the stream using VLC player there is no video only sound channel. You can find pictures for codec and statistics from VLC in the attached files
Your files did not come through. Please place a ticket through your support portal. We will need the following:
[wowza-install-dir]/conf
[wowza-install-dir]/logs
[wowza-install-dir]/transcoder
[wowza-install-dir]/content (Only .smil, .sdp, and .stream files if they exist. No streaming media video content.)
If you are not sure how to get this information please see the following tutorial:
https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux
1) We only require the last 10 days of logs. This should help limit the data set size for uploading into our ticket system as well as speed up our investigation of any reported issue, We also have a 20Mb hard limit on attachments. If it is larger than that then please provide us with a location to download them from and limit the extracted file size to 10GB.
2) Please make sure you provide logs which show Wowza server starting. When the service is started the initial information about the environment, tuning, and versions of Wowza Streaming Engine as well as the Java version are posted and this information is valuable for our investigation.
3) Please let me know which encoder you are using and if possible please provide me with either a copy of it’s documentation or a link to download it from. If you are using a command line encoder then please provide me with the entire command line.
