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Question by Malcolm Braniff · Apr 15, 2014 at 04:38 PM · wowza streaming engine in the cloud

Errors while playing

Hello All,

I am having some trouble play certain formats in wowza. I am trying to play the MPEG-DASH format but keep getting this error: The video could not be loaded, either because the server or network failed or because the format is not supported.

Any help would be greatly appreciated.
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Answer by Malcolm Braniff · Apr 15, 2014 at 04:57 PM

Or it will say playing and never will play
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avatar image Daren Johnson · Apr 15, 2014 at 10:08 PM 0
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Hi,

Is this live or vod?

Do you have a public link you can provide to your stream, so that we can observe this first hand?

Daren
avatar image Malcolm Braniff Daren Johnson · Apr 16, 2014 at 07:38 AM 0
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Hi,

Is this live or vod?

Do you have a public link you can provide to your stream, so that we can observe this first hand?

Daren


Its live. Sorry, I can't provide a link due to government restrictions.
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Answer by Richard Lanham · Apr 19, 2014 at 03:25 PM

Hi,

If this is still a problem, and you haven't already, open a support ticket by writing to support@wowza.com. First re-start Wowza, start the live stream and test playback, the zip up /conf folder and current access log showing re-start and tests to support@wowza.com

Richard
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