Troubleshoot buffering problem from some countries.
I am new wowza forums member and administrator.
I have one wowza streaming server with rtmps enabled and all is working good.
I have about 150 client online 24/7.
What I encounter is that clients from countries Canada or Australia have issues with viewing the stream. Thes complain on buffering issues.
My server is located in Germany and has 1Gbps internet connection.
Some would say that is because they are physicaly far away. That might be the case. All clients have 10Mpbs+ internet connection and Wowza server upload speed is 20% utilized so I guess internet connection speed is not the problem.
Can you give some advice on how can I start troubleshooting this problem?
Can you test the connection between your server and their location? They may have 10Mbps connection to their nearest peer, but between your 1Gbps server and their location, the connection may go through several hops, any of them being a potential bottleneck.
The best way of knowing is to perform a bandwidth test between your server and their playback location.