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Question by Andrew Jordan · Jul 31, 2015 at 09:39 AM ·

Black Screen

Hello,

We have a dedicated server that would not show our streaming video, the wirecast V6 encoder connects

just fine, but the test player on the streaming engine or the web site stream does NOT show up at

http://barbadoslive.net/breakingNews/

can any one suggest what I am doing wrong?
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Answer by Jason Hilton · Aug 03, 2015 at 01:14 PM

Hi,

Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.

If you're still unable to get this working, please create a support ticket by sending an email to support@wowza.com.

When creating a ticket, please include a ZIP file containing the following directories for analysis:

[Wowza-Install]/conf/

[Wowza-Install]/logs/

Please make sure you provide logs which show Wowza server starting.

If you are not sure how to get this information please see the following tutorial.

How to create a compressed zip file in Windows, OS X, and Linux

As you have a live stream please outline the encoding settings that you've tried for the stream.

Regards,

Jason
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avatar image Andrew Jordan · Aug 04, 2015 at 01:33 PM 0
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We have confirmed the (wirecast) encoder is set to H.264
avatar image Andrew Ramberg ♦ Andrew Jordan · Aug 04, 2015 at 04:01 PM 0
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Hello,

As Jason mentioned above, it would be best to open a support ticket in this case. Please provide the information requested when opening your ticket.

Best regards,

Andrew

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