Black Screen
Hello,
We have a dedicated server that would not show our streaming video, the wirecast V6 encoder connects
just fine, but the test player on the streaming engine or the web site stream does NOT show up at
http://barbadoslive.net/breakingNews/
can any one suggest what I am doing wrong?
We have a dedicated server that would not show our streaming video, the wirecast V6 encoder connects
just fine, but the test player on the streaming engine or the web site stream does NOT show up at
http://barbadoslive.net/breakingNews/
can any one suggest what I am doing wrong?
Hi,
Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.
If you're still unable to get this working, please create a support ticket by sending an email to support@wowza.com.
When creating a ticket, please include a ZIP file containing the following directories for analysis:
[Wowza-Install]/conf/
[Wowza-Install]/logs/
Please make sure you provide logs which show Wowza server starting.
If you are not sure how to get this information please see the following tutorial.
How to create a compressed zip file in Windows, OS X, and Linux
As you have a live stream please outline the encoding settings that you've tried for the stream.
Regards,
Jason
Please ensure the encoder is sending H.264 not X.264 and try other settings at the encoder side to see if this makes any difference.
If you're still unable to get this working, please create a support ticket by sending an email to support@wowza.com.
When creating a ticket, please include a ZIP file containing the following directories for analysis:
[Wowza-Install]/conf/
[Wowza-Install]/logs/
Please make sure you provide logs which show Wowza server starting.
If you are not sure how to get this information please see the following tutorial.
How to create a compressed zip file in Windows, OS X, and Linux
As you have a live stream please outline the encoding settings that you've tried for the stream.
Regards,
Jason
We have confirmed the (wirecast) encoder is set to H.264
Hello,
As Jason mentioned above, it would be best to open a support ticket in this case. Please provide the information requested when opening your ticket.
Best regards,
Andrew
As Jason mentioned above, it would be best to open a support ticket in this case. Please provide the information requested when opening your ticket.
Best regards,
Andrew
