4.7.8 linux update issue

[Roberto_Trevisan]

Java is already 9.0.4… I just tried the same I always did when updating, following the instructions on command line… I get this error below. Trying to update from 4.7.7 to 4.7.8.

A problem occurred while detecting installed or update versions - update cannot continue.

[Roberto_Trevisan]

log info: @Lauro Dorneles

2019-11-12 01:27:46-main-com.wowza.updatetool.UpdateManager:A problem occurred while detecting installed or update versions - update cannot continue. 2019-11-12 01:27:46-main-com.wowza.updatetool.UpdateManager:Error: Cannot get installed or update build version. java.lang.NumberFormatException: For input string: “20181108145350” at java.lang.NumberFormatException.forInputString(NumberFormatException.java:65) at java.lang.Integer.parseInt(Integer.java:583) at java.lang.Integer.parseInt(Integer.java:615) at com.wowza.updatetool.handler.UpdateHandlerBase.checkVersionGreaterThanInstalledVersion(UpdateHandlerBase.java:150) at com.wowza.updatetool.UpdateManager.start(UpdateManager.java:144) at com.wowza.updatetool.UpdateManager.main(UpdateManager.java:69) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at com.wowza.updatetool.bootstrap.UpdateBootstrap.main(UpdateBootstrap.java:28)

[Rose_Power-Wowza_Com]

Please submit a support ticket @Roberto Trevisan. We need to view more of your files to determine what’s triggering this error. Thanks.

https://www.wowza.com/support/open-ticket

[Roberto_Trevisan]

Hi, my company partner @Lauro Dorneles has already opened a support ticket, can we keep his ticket, which has all the files zipped and all the information about the environment system. Is that ok?

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Hello Lauro,

Thank you for emailing Wowza Technical Support! Your support request, # (338043), has been received and placed into our Standard Support queue.

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Thanks.

[Rose_Power-Wowza_Com]

Oh sure thing, that is fine. Let me check it and follow the conversation.

[Rose_Power-Wowza_Com]

It appears that they are requesting more info and that Lauro is providing that info. Hopefully, a solution is close and thank you for submitting the ticket.

[Egbert_Williams]

I am happy I choose to reinstall as this update was more of an upgrade than an update.