Hi Support Team,
We faced a strange issue on 22nd july 2019 in between 11:00 AM to 4:00PM UTC from android platform regarding the live stream broadcasting. The issue was that when an android application is trying to start streaming on a particular channel after complete channel setup then on viewer side there is no stream shown on both platform i-e android and iOS. When we debug the issue on Wowza console cloud.wowza.com then look up Statistics and Video Thumbnail we are seeing only Inbound: Connected is YES with particular channel but there is no stream metadata (Stream Video) was shown on dashboard. We have tried on different networks and different devices like (Samsung S9+,Pixel3a,Pixel 2,Samsung S7Edge) but not fruitful for us.
But suddenly the live stream is working fine on android platform after 4-5 hours. We have nothing changed on configuration or code etc. We have not pushed our build to Production because of this blocker issue.
Can you guys tell us ins and out of the problem that was faced Yesterday.
Also, we are going push our build for 3000 beta users can you please add debugger on our channels so that we will be able to identify the exact issue.
Lets us know if you have any question.