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Cannot playback 4K video in mkv format on VOD stream


I just uploaded a 4k video to /content/ folder of the server and I am unable to playback the video.

when i try to open this link rtsp://

It says “Video failed to play” on my Android phone.

Any help would be appreciated.

I have another video with mp4 format in the same folder and it streams without any issue.

Hi Mohamed,

.mkv files are not support for playback. Take a look at the support file formats, 3rd section down