Cloud Technical Support - Pearson Vue Test

[Rodney_Smithson]

Gonna try and make this short.
I tried taking the Comptia Network + 10-007 Test Online.
Testing failed because I could not connect to “.cloud.wowza.com”
While there are a few factors that could be the cause of this , Id like to rule out if wowza is compatible with my old PC (2012 HP Elitebook 8560w) or how to rule out wowza firewall/admin stuff I missed.

To note I do not have a paid subscription so I cant go straight to technical support. So I appreciate any and all help**

[Rose_Power-Wowza_Com]

Hello @Rodney_Smithson you are still able to submit a support ticket on a trial. I woud say that because Cloud is built on Engine, you should be able to go off the Engine specs that I will post here:

Wowza Streaming Engine

We can certainly take a look and test for firewalls in a ticket, but the most important thing to check would be the OS and browser versions because due to security vulnerabilities, we can no longer support certain versions.

[Rose_Power-Wowza_Com]

Also, I would add that Pearson is one of our biggest customers and upon checking, I have no reports of any issues for video playback, so I suggest you try on a device with a newer OS.

[Rose_Power-Wowza_Com]

UPDATE: For any of you having issues logging in to take your your Pearson Vue tests or watch videos, you will need to contact your Administrator there. We cannot assist you with figuring out your network issues with Wowza, we just support the stream behind the scenes for Pearson overall.

Pearson Vue would have to be the ones to help you with getting your system up to speed. So I just wanted to save you some time and trouble and offer you this advice. I know that it shows our name when you have an issue, but you need to contact your administrator and if they can’t fix it, they are able to contact our technical support team.

Thanks!