I appreciate that you took all those steps and shared that info. That helps me to know you were upgrading. So, there were some major breaking changes in 4.8.0.
https://www.wowza.com/docs/wowza-streaming-engine-4-8-0-release-notes#breaking
That means if you’re updating from a version of Wowza Streaming Engine earlier than 4.8.0, some of the file and library changes break functionality if you don’t take steps to address them. ( Most important is you need to be on Java 9! )
We show all your licenses as active, so we’ll need a support ticket so our engineers can view your Engine files and see what needs to be adjusted now for 4.8.5. They’re happy to help so you can use all the new features in 4.8.5.
You can submit a support ticket here:
https://www.wowza.com/support/open-ticket