Wowza Community

FB not saving CC after live stream with Clearcaster

Since getting the Clearcast Pro a month ago we done 20 live press events with closed captioning. The captioning has always been present while live, but when its available for VOD on two occasions there has not been any captioning with the file. Is that FB thing?

Thanks for reaching out @Garry Wilkison ATXN.

A member of the ClearCaster team is going to reach out to you right away at your email address. We need to obtain some info on your exact ClearCaster device so we don’t share that in the public forums.

Please be sure to check your spam box just in case the emails go there - sometimes our customers report that happening. Thanks!

Thank you @Garry Wilkison ATXN for submitting a ticket. Our technical support team will now work with you directly on your ClearCaster questions through that ticket.