Wowza Community

HLS session don't release

Hi Everyone,

My Wowza Engine Server have a problem that HLS session don’t release gracefully.

For my instance, sometime the HLS connection increases fastly, but the network bandwidth don’t increase respectively.

Two pictures, which I caught below, show that

You can see the number of connection increase from about 200 to 2300 in the period of time 10:05:00 - 10:20:00 PM.

However, the output bandwidth (orange line) is just about 40 Mbps.

Maybe the HLS sessions not release in the period of time above?

Thank you.

Hung Nguyen


Please open a ticket by sending an email to

In the ticket please include a ZIP file containing the following directories:





Please make sure you provide logs which show Wowza server starting.

If you are not sure how to get this information please see the following tutorial.

How to create a compressed zip file in Windows, OS X, and Linux

  • If you have a live stream please outline the type of encoder in use along with the encoding settings for the stream.

  • If you are using a .stream file to start re-streaming please provide this.

  • If you have a on demand stream you may be asked to provide access to the content you are using for further testing. At this stage it is not required.

  • If you are using multiple bitrates (ABR) then please provide the SMIL file associated with your configuration.

Unfortunately I’m unable to see the images above so please include these in the ZIP file too.

Many thanks,