Wowza Community

Hosted player down

On February the 10th we had a live streaming concert. All loooked fine, tested in advance, no errors.
From 8:05pm till 8:45 the hosted player went down. Everybody who was allready on the stream could watch till the end, but if you started after 8:05pm or refreshed the browser there was no player to be seen.
No errors or warnings on Wowza cloud. Good stream health.
settings:
EU (Belgium)
Other RTMP
No reduced latency
Pay as you go
source delivery method: push
1920 x 1080
Wowza Streaming Cloud
HLS VOD stream: Yes
Recording: Yes
Closed Captions: No
Delivery Method: Apple HLS
Player: Original HTML5 Player
Player width: Responsive

No incidents with Wowza Cloud reported on Feb 10 (https://wowza-streaming-cloud.statuspage.io/); best is to contact customerservices@wowza.com

Hi Karel,

The mail adress customerservices seems to refuse my email…

Bronserver: mail.gent.be

customerservices@wowza.com
[104.47.73.138]
Remote Server returned ‘554 5.0.0 <[104.47.73.138] #5.0.0 smtp; 5.1.0 - Unknown address error 550-‘5.4.1 Recipient address rejected: Access denied. AS(201806281) [MW2NAM04FT032.eop-NAM04.prod.protection.outlook.com]’ (delivery attempts: 0)>’

It was an accidental typo, that’s all.

The correct email address is customerservice@wowza.com

it is not services with the S on the end.

Our website has a contact tab and page where all our email addresses can be easily seen if you have any other issues with the correct address: