Wowza Community

Hosted player down

On February the 10th we had a live streaming concert. All loooked fine, tested in advance, no errors.
From 8:05pm till 8:45 the hosted player went down. Everybody who was allready on the stream could watch till the end, but if you started after 8:05pm or refreshed the browser there was no player to be seen.
No errors or warnings on Wowza cloud. Good stream health.
EU (Belgium)
Other RTMP
No reduced latency
Pay as you go
source delivery method: push
1920 x 1080
Wowza Streaming Cloud
HLS VOD stream: Yes
Recording: Yes
Closed Captions: No
Delivery Method: Apple HLS
Player: Original HTML5 Player
Player width: Responsive

No incidents with Wowza Cloud reported on Feb 10 (; best is to contact

Hi Karel,

The mail adress customerservices seems to refuse my email…

Remote Server returned ‘554 5.0.0 <[] #5.0.0 smtp; 5.1.0 - Unknown address error 550-‘5.4.1 Recipient address rejected: Access denied. AS(201806281) []’ (delivery attempts: 0)>’

It was an accidental typo, that’s all.

The correct email address is

it is not services with the S on the end.

Our website has a contact tab and page where all our email addresses can be easily seen if you have any other issues with the correct address: