Wowza Community

How do configure wowza to use dongle license?

My network is not connected to the internet, we purchase a dongle with the license. how do I configure it?

Did you purchase it directly from Wowza? We don’t see an order under the email address you are using for the forums here. I will not share any of your private account info here in the forums to protect your privacy, so you’ll need to email sales@wowza.com. Thanks!

Thanks for reaching out @Uzi Mishan, when you received the dongle, did you reply to the ticket to confirm you received it? If yes, you should have received instructions via e-mail with the Excel license file attached. Did you get the file yet? If not, you need to send a confirmation they received the dongle.

You can also email sales@wowza.com if you have any issues finding it in your email. Sometimes customers have needed to check their spam box to see our emails…