Wowza Community

How do configure wowza to use dongle license?

My network is not connected to the internet, we purchase a dongle with the license. how do I configure it?

Did you purchase it directly from Wowza? We don’t see an order under the email address you are using for the forums here. I will not share any of your private account info here in the forums to protect your privacy, so you’ll need to email Thanks!

Thanks for reaching out @Uzi Mishan, when you received the dongle, did you reply to the ticket to confirm you received it? If yes, you should have received instructions via e-mail with the Excel license file attached. Did you get the file yet? If not, you need to send a confirmation they received the dongle.

You can also email if you have any issues finding it in your email. Sometimes customers have needed to check their spam box to see our emails…