My network is not connected to the internet, we purchase a dongle with the license. how do I configure it?
Did you purchase it directly from Wowza? We don’t see an order under the email address you are using for the forums here. I will not share any of your private account info here in the forums to protect your privacy, so you’ll need to email firstname.lastname@example.org. Thanks!
Thanks for reaching out @Uzi Mishan, when you received the dongle, did you reply to the ticket to confirm you received it? If yes, you should have received instructions via e-mail with the Excel license file attached. Did you get the file yet? If not, you need to send a confirmation they received the dongle.
You can also email email@example.com if you have any issues finding it in your email. Sometimes customers have needed to check their spam box to see our emails…