Hello @inovanex inovanex,
It was great to catch up with you yesterday. It was unfortunate to hear that you were unable to receive any of the updates sent to you on the numerous tickets you placed. Those updates not only contained your purchased license but all the replies and acknowledgments to your escalation / concerns.
As Tim noted above and as we discussed please check your white list and spam folder to ensure there are no rules blocking Wowza emails from reaching your corporate inbox. I was pleased to see that our team was able to provide you with your key and update all your account information with those updates going to your personal email account.
Thank you for your feedback regarding having a “ticket view” in the customer portal. As Rose advised this is on our roadmap and there will be more to come on this in the near future.
Sr. Director, Global Customer Support
Wowza Media Systems