It’s great that you now provide the option to make recordings on your end. However, the quality is set very low. Less than 1 Mbps for 720p? I would expect it to be recorded at the quality of the incoming stream, rather than the lowest transcoding bit rate (which is what it appears to be). It makes it so it’s only good for a worst-case backup.
Never mind, I think the problem was on my end. The software I’m using had defaulted to send with the low bit rate, so that’s all you were getting.
Thanks for the update. You are correct, we do record the source only. I am glad you found the issue on your encoder. If you see anything new, please contact us.