Trying to login without wowza, but the timeout happens, it just goes back to normal by stopping and starting the web interface service

[Jonata_Oliveira]

hello, i am in need of help i am new to the tool and i have the following problem.
when i connect to wowza in the login part i type in a valid user and it gives time out with no login, i checked if both services are running. looking in the logs I come across the following message:

ERROR rest WowzaAuthenticationProvider:Authentication: : java.lang.ClassCastException: org.springframework.security.web.authentication.WebAuthenticationDetails cannot be cast to com.wowza.wms.spring.WowzaAuthenticationDetailSource$WowzaAuthenticationDetails|at com.wowza.wms.spring.WowzaAuthenticationProvider.authenticate(WowzaAuthenticationProvider.java:48)|at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:156)|at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:174)|at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilter(BasicAuthenticationFilter.java:168)|at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)|

comments:
wowza version: version 4.8.5.05
JAVA: openjdk version “9.0.4”
sistem: ubuntu 16.04

[Rose_Power-Wowza_Com]

Hello @Jonata_Oliveira, we had limited staff over the holiday break, but in could be that your Engine server is not pointing to the correct version of JAVA or there is a firewall issue here and it’s not binding. We can help, but we’d need a support ticket and full access to your Engine files/logs to investigate further.

https://www.wowza.com/support/open-ticket