URGENT: wowza cloud player doesn't work on android/chrome

[olivier_madar]

Greetings

I’m having troubles displaying my stream on Android/Chrome from Wowza cloud. I’m using the hosted player, and it works on various configurations :

• chrome on linux

• chrome on windows

• firefox on android

• ipad

• vlc on linux

But it doesn’t work on the following two test phones:

• chrome 59.0.3071.125 on android 7.1.1

• chrome 59.0.3071.125 on android 7.0.0

The up stream is h264 / aac.

It used to work last time I checked. Now I only have a black rectangle. I’m really worried about my broadcast tomorrow…

Any help would be appreciated.

Regards

[Jermaine_Hemby]

Hello

Thanks for contacting the Wowza Community

How did your event go? Did you have issues with those devices mentioned?

regards,

Jermaine