WowzaStreamingEngine license issue

[Tony_Asmar]

when I try to login to wowzastreamingengine manager I get the below error:

REST API Authorization failed when connecting to server: (http://localhost:8087)

in wowza logs the below:

2022-05-26	08:23:53	CAT	comment	server	ERROR	500	-	The Wowza Media Systems Software licensing system was not able to connect to the licensing server to validate your license. Please validate that your machine is able to send HTTP data over TCP port 80 to the Internet. If this problem persists, please visit http://www.wowza.com/subscriptionsupport.php for up to date information.	-	-	-	3.457	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:53	CAT	comment	server	ERROR	500	-	system.exit[2]	-	-	-	3.458	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	REST API: ConfigBase: init	-	-	-	0.023	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	LicenseUpdateServer: Bind attempt ([any]:8087)	-	-	-	0.143	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	LicenseUpdateServer: Bind successful ([any]:8087)	-	-	-	0.315	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	RESTServer: Using configs from:/usr/local/WowzaStreamingEngine/	-	-	-	0.316	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	RESTServer: SSL:No	-	-	-	0.318	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	RESTServer: BasicAuth:Yes	-	-	-	0.319	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	RESTServer: Digest:No	-	-	-	0.319	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	RESTServer: XML Viewer:No	-	-	-	0.32	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:23:56	CAT	comment	server	INFO	200	-	Wowza REST API started	-	-	-	0.321	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:24:11	CAT	comment	server	WARN	200	-	REST API: getRESTAPIHeaderValue: HTTP Header validation nonce is not defined	-	-	-	15.049	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-
2022-05-26	08:24:11	CAT	comment	server	ERROR	500	-	REST API: Server request (GET): Not licensed-402: http://localhost:8087/v2/servers/defaultServer/users/APIS	-	-	-	15.067	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-	-

supposedly the connection is opened to Wowza license on port 80
wowzalicense1.wowzamedia.com
wowzalicense4.wowzamedia.com
wowzalicense3.wowzamedia.com
wowzalicense2.wowzamedia.com

[Rose_Power-Wowza_Com]

We have an FAQ article on how to troubleshoot this error. If you’re not familiar with our FAQ page, it is linked to in the blue banner above. I will share the two articles I suggest you review, If you still have an issue, you can submit a support ticket so we can investigate more thoroughly.

https://support.wowza.com/hc/en-us/articles/1260802719009-Error-Message-Could-not-connect-to-the-Internet-to-validate-your-license

https://support.wowza.com/hc/en-us/articles/1260802668189-Error-Message-Your-License-is-Not-Valid

and also this one just in case it’s helpful:

https://support.wowza.com/hc/en-us/articles/1260803011850-I-Can-t-Login-to-Streaming-Engine-Manager