Get help for Wowza Streaming Cloud

Refer to the following documentation and support resources and list of known issues for help with using the Wowza Streaming Cloud™ service.


Most Wowza Streaming Cloud pages offer a Help panel on the right side of the page. You can hide and show the Help panel as desired. The following documents and guides may also be helpful:


Known issues and limitations

  • After configuring, enabling, or disabling geo-blocking or token authorization for a Wowza CDN on Akamai stream target, customers must contact Support in order for their changes to take effect. For quicker self-service, use a Wowza CDN on Fastly stream target.
  • You can sign in to Wowza Streaming Cloud by using any modern web browser that supports HTML5 and Cascading Style Sheets level 3 (CSS 3). The Wowza Streaming Cloud web user interface has been most extensively tested on Google Chrome, however, so for best results we recommend that you use the latest version of Google Chrome.
  • Viewer data isn't available for streams before October 5, 2015.
  • Health metrics for streams that started before June 6, 2017, may be incomplete or missing.