Get viewer data in Wowza Streaming Cloud

Contents


About viewer data
See viewer data for a stream
See viewer data for a Wowza CDN HLS / HDS stream target
See viewer data for a Wowza ultra low latency stream target (preview participants only)

About viewer data


The Wowza Streaming Cloud™ service lets you see information on where and how long your streams were viewed.

Viewer data for streams and for Apple HLS and Adobe HDS stream targets is available about 2 hours after a transcoder stops running. Then, it updates approximately hourly. Viewer data may take up to 48 hours to finalize.

Viewer data for Wowza ultra low latency stream targets is available without delay.

Viewer data for streams and HLS and HDS stream targets isn't available before October 5, 2015.

See viewer data for a stream


You can see details about requests to play an individual stream over Wowza CDN targets for any time period you specify.

  1. Do one of the following:
  • On the Live Streams, page, click Usage for any stream.
  • On the Transcoders page, click Usage for any transcoder.
  1. Click the Viewer Data tab.
  2. Select a predefined date/time range or specify a range by using the From and To fields, and then click Show.

Wowza Streaming Cloud returns viewer data for each stream target used by the live stream or transcoder. The Viewer Data for [Live stream or transcoder name] / Stream Target table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to download at least one chunk of the stream at the target. A unique viewer is a single IP address; if multiple users share the same IP address (NAT), they're counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • % HLS – The percentage of total requests to play the stream over the Apple HLS protocol at the target.
  • % HDS – The percentage of total requests to play the stream over the Adobe HDS protocol at the target.
  • Total Viewing Time – The total length of time that the stream was played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that the stream was played at the target.

The Per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If the stream was requested in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests in that country to download at least one chunk of the stream.
  • % Viewers – The percentage of total requests to play the stream in that country.
  • % HLS – The percentage of requests in the country to play the stream over Apple HLS.
  • % HDS – The percentage of requests in the country to play the stream over Adobe HDS.
  • Total Viewing Time – The total length of time that the stream was played in the country. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that the stream was played in the country.

Protocol and Rendition Statistics are available for Wowza CDN targets. The tables break down viewer data at the target by protocol. First, choose a country where the stream was requested (or leave the Select a Country menu set for All). Then, look at the Apple HLS and Adobe HDS tables to see the total number of unique requests (viewers) and the total viewing time for each protocol in that location. For each protocol, you can also see and sort by:

  • Rendition – The bitrate renditions that were requested in the selected location.
  • Unique Viewers – The number of requests to download at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that the rendition was played in the selected location.
  • Avg Viewing Time – The average length of time that the rendition was played in the selected location.
  • Percentage Viewing Time – The percentage of total playing time spent on the rendition in the selected location.

See viewer data for a Wowza CDN HLS / HDS stream target


You can see details about requests to play content at a Wowza CDN target for any time period you specify.

  1. Click Advanced on the menu bar, and then click Stream Targets.
  2. Click Usage for any Wowza CDN stream target and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range by using the From and To fields.
  4. Click Show.

Wowza Streaming Cloud returns viewer data all live streams and transcoders that delivered content to the stream target. If more than one stream was delivered to the target during the time period, viewer data for all streams is displayed cumulatively.

The Viewer Data table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to download at least one chunk of content at the target. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • % HLS – The percentage of total requests to play content over the Apple HLS protocol at the target.
  • % HDS – The percentage of total requests to play content over the Adobe HDS protocol at the target.
  • Total Viewing Time – The total length of time that all content was played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that content was played at the target.

The Per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests in that country to download at least one chunk of the stream.
  • % Viewers – The percentage of total requests to play the stream in that country.
  • % HLS – The percentage of requests in the country to play the stream over Apple HLS.
  • % HDS – The percentage of viewers in the country to play the stream over Adobe HDS.
  • Total Viewing Time – The total length of time that content was played in the country at the target. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that content was played in the country at the target.

The Protocol and Rendition Statistics tables break down viewer data at the target by protocol. First, choose a country where the stream was requested (or leave the Select a Country menu set for All). Then, look at the Apple HLS and Adobe HDS tables to see the total number of unique viewers and the total viewing time for each protocol in that location. For each protocol, you can also see and sort by:

  • Rendition – The bitrate renditions that were requested in the selected location.
  • Unique Viewers – The number of requests to download at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that rendition was played in the selected location.
  • Avg Viewing Time – The average length of time that the rendition was played in the selected location.
  • Percentage Viewing Time – The percentage of total playing time spent on the rendition in the selected location.

See viewer data for a Wowza ultra low latency stream target (preview participants only)


You can see details about how many requests were made to view streams at an Wowza ultra low latency target for any time period you specify.

  1. Click Advanced on the menu bar, and then click Stream Targets.
  2. Click Usage for any Wowza ultra low latency stream target and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range by using the From and To fields.
  4. Click Show.

Wowza Streaming Cloud returns viewer data all streams that delivered content to the target. If more than one stream was delivered to the target during the time period, viewer data for all streams is displayed cumulatively.

The Viewer Data table displays:

  • Total Unique Viewers – The total number of requests, worldwide, to view content from the edge server of this target, including WebSocket and Apple HLS. A unique viewer is a single IP address; if multiple users share the same IP address, they're counted once.
  • % Ultra Low Latency – The percentage of total requests to watch content over the WebSocket protocol at the target.
  • % HLS – The percentage of total requests to watch content over the Apple HLS protocol at the target.
  • Total Viewing Time – The total length of time that content played at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that content played at the target.

The Per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was requested. The top 10 countries are listed. If content was requested in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of requests to play content in that country.
  • % Viewers – The percentage of total requests to play content in that country.
  • % Ultra Low Latency – The percentage of requests in the country to play streams over WebSocket.
  • % HLS – The percentage of requests in the country to play streams over Apple HLS.
  • Total Viewing Time – The total length of time that ultra low latency content played in the country. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that content played in the country.

The Protocol and Rendition Statistics section breaks down viewer data at the target by protocol. First, choose a country where the stream was requested (or leave the Select a Country menu set for All). Then, look at the Ultra Low Latency and Apple HLS tables to see the total number of unique viewers and the total viewing time for each protocol in that location.