Get viewer data in Wowza Streaming Cloud

Contents


About viewer data
See viewer data for a stream
See viewer data for a stream target

About viewer data


The Wowza Streaming Cloud™ service lets you track information on where and how long viewers watched your streams.

Viewer data is available about 2 hours after a transcoder stops running. Then, it updates approximately hourly. Viewer data may take up to 48 hours to finalize.

Viewer data isn't available for streams before October 5, 2015.

See viewer data for a stream


You can see details about how people watched your streams over Wowza CDN targets for any time period you specify.

  1. Do one of the following:
  • On the Live Streams, page, click Usage for any stream in the Live Streams panel.
  • On the Transcoders page, click Usage for any transcoder in the Transcoders panel.
  1. Click the Viewer Data tab.
  2. Select a predefined date/time range or specify a range by using the From and To fields, and then click Show.

Wowza Streaming Cloud returns viewer data for each stream target used by the live stream or transcoder. The Viewer Data for [live stream or transcoder name] / Stream Target table displays:

  • Total Unique Viewers – The total number of viewers, worldwide, who downloaded at least one chunk of the stream at the target. A unique viewer is a single IP address; if multiple users share the same IP address (NAT), they are counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • % HLS – The percentage of total viewers who watched the stream over the Apple HLS protocol at the target.
  • % HDS – The percentage of total viewers who watched the stream over the Adobe HDS protocol at the target.
  • Total Viewing Time – The total length of time that all viewers played the stream at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that viewers played the stream at the target.

The Per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was viewed. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of viewers in that country who downloaded at least one chunk of the stream.
  • % Viewers – The percentage of total viewers who watched the stream in that country.
  • % HLS – The percentage of viewers in the country who watched the stream over Apple HLS.
  • % HDS – The percentage of viewers in the country who watched the stream over Adobe HDS.
  • Total Viewing Time – The total length of time that viewers in the country played the stream. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that viewers in the country played the stream.

Protocol and Rendition Statistics data is available for Wowza CDN targets. The tables break down viewer data at the target by protocol.  First, choose a country where the stream was viewed (or leave the Select a Country menu set for All). Then, look at the Apple HLS and Adobe HDS tables to see the total number of unique viewers and the total viewing time for each protocol in that location. For each protocol, you can also see and sort by:

  • Rendition – The bitrate renditions that were viewed in the selected location.
  • Unique Viewers – The number of viewers who downloaded at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that viewers played the rendition in the selected location.
  • Avg Viewing Time – The average length of time that viewers played the rendition in the selected location.
  • Percentage Viewing Time – The percentage of total viewing time spent on the rendition in the selected location.

See viewer data for a stream target


You can see details about how people played your streams at a Wowza CDN target for any time period you specify.

  1. Click Advanced on the menu bar, and then click Stream Targets.
  2. Click Usage for any Wowza CDN in the Stream Targets panel and then click the Viewer Data tab.
  3. Select a predefined date/time range or specify a range by using the From and To fields.
  4. Click Show.

Wowza Streaming Cloud returns viewer data all live streams and transcoders that delivered content to the stream target. If more than one stream was delivered to the target during the time period, viewer data for all streams is displayed cumulatively.

The Viewer Data table displays:

  • Total Unique Viewers – The total number of viewers, worldwide, who downloaded at least one chunk of the stream at the target. A unique viewer is a single IP address; if multiple users share the same IP address, they are counted once. A chunk is a segment of video that's 10 seconds or shorter.
  • % HLS – The percentage of total viewers who watched the stream over the Apple HLS protocol at the target.
  • % HDS – The percentage of total viewers who watched the stream over the Adobe HDS protocol at the target.
  • Total Viewing Time – The total length of time that all viewers played the stream at the target. Total Viewing Time may be longer than the duration of the stream.
  • Avg Viewing Time – The average length of time that viewers played the stream at the target.

The Per Country table breaks down viewer data at the target by country. You can see and sort by:

  • Country – The country where the stream was viewed. The top 10 countries are listed. If the stream was watched in more than 10 countries, the remaining countries are grouped into Other.
  • Unique Viewers – The number of viewers in that country who downloaded at least one chunk of the stream.
  • % Viewers – The percentage of total viewers who watched the stream in that country.
  • % HLS – The percentage of viewers in the country who watched the stream over Apple HLS.
  • % HDS – The percentage of viewers in the country who watched the stream over Adobe HDS.
  • Total Viewing Time – The total length of time that viewers in the country played the stream. Total Viewing Time may be longer than the duration of the streamed content.
  • Avg Viewing Time – The average length of time that viewers in the country played the stream.

The Protocol and Rendition Statistics tables break down viewer data at the target by protocol. First, choose a country where the stream was viewed (or leave the Select a Country menu set for All). Then, look at the Apple HLS and Adobe HDS tables to see the total number of unique viewers and the total viewing time for each protocol in that location. For each protocol, you can also see and sort by:

  • Rendition – The bitrate renditions that were viewed in the selected location.
  • Unique Viewers – The number of viewers who downloaded at least one chunk of the rendition in the selected location.
  • Viewing Time – The total length of time that viewers played the rendition in the selected location.
  • Avg Viewing Time – The average length of time that viewers played the rendition in the selected location.
  • Percentage Viewing Time – The percentage of total viewing time spent on the rendition in the selected location.