Important issues that affect Wowza Player

This article describes important issues that may affect your deployment and management of Wowza™ Player. If available, workarounds for these issues are described. Check back often as this article will be updated as new developments occur.
 

Contents


No autoplay on mobile platforms
Inconsistent playback on Edge in Windows 10
Firefox players don't work on Windows 10 N and Windows 10 KN
Buffering issues during playback on Chrome for Android
Playback errors using Internet Explorer 11
Playback issues in full screen mode using Internet Explorer 11
Playback errors using load balancing and Internet Explorer 11
Green video playback using Safari
Javascript API event handlers don't work on iOS

No autoplay on mobile platforms

The autoplay feature in Wowza Player doesn't work on Android and Apple iOS operating systems. Viewers must manually start playback on mobile platforms.
 

Solution


There's no solution at this time as this is a feature of Android and iOS operating systems.

Inconsistent playback on Edge in Windows 10

Playback in Wowza Player may be inconsistent when using the player on the Microsoft Edge browser on Windows 10 or Windows Server 2012R2 when developer tools are enabled in the browser.
 

Solution


Turn off developer tools in the Edge browser during playback.

JavaScript players don't work on Windows 10 N and Windows 10 KN

Windows 10 N and Windows 10 KN editions don't include some of the media-related technologies in Windows 10, which can prevent the JavaScript players from working properly.

Solution


Install the Media Feature Pack for Windows 10 N and Windows 10 KN.

Buffering issues during playback on Chrome for Android

Playback in Wowza Player on the Google Chrome browser on Android may hang and show a buffering message when interacting with player controls during playback.
 

Solution


This was fixed in Wowza Player 1.0.01.

Playback errors using Internet Explorer 11

Internet Explorer 11 on Windows 10 or Windows Server 2012R2 won't play streams in the Javascript version of Wowza Player. You may experience media decode errors or other types of playback error messages when attempting to use the Javascript player in this browser and operating system.
 

Solution


Use the useFlash configuration setting to force Internet Explorer to load the Flash version of Wowza Player.

Playback issues in full screen mode using Internet Explorer 11

Internet Explorer 11 doesn't support full screen mode when using the default JavaScript player.
 

Solution


If you need to use full screen mode, use the useFlash configuration setting to force Internet Explorer to load the Flash version of Wowza Player.

Playback errors using load balancing and Internet Explorer 11

Using load balancing with Wowza Player in the Internet Explorer 11 browser may cause playback issues.
 

Solution


There is no solution at this time. We recommend using Google Chrome or Safari Firefox instead.

Green video playback using Safari

Playback in the Wowza Player in the Safari browser on OS X may have blocky green artifacts.
 

Solution


This was fixed in Wowza Player 1.0.04.

Javascript API event handlers don't work on iOS

The Javascript API event handlers for Wowza Player don't work on Apple iOS.
 

Solution


There's no solution at this time, but we plan to fully support our Javascript API on iOS in the future.


Originally Published: 11-18-2016.
Updated: For Wowza Player 1.0.08 on 04-06-2017.