Monitor viewer engagement with Wowza ClearCaster Facebook streams

This article describes how to preview your Wowza ClearCaster™ Facebook live stream and monitor viewer comments, emojis, and reactions in near real-time by using an HDMI computer monitor (Talent View) during the broadcast.

Note: To monitor to the health of your broadcasts, see Monitor Wowza ClearCaster live stream health.

Connect the Wowza ClearCaster Talent View


Connect a computer monitor to either of the HDMI OUT ports on the back of the ClearCaster device. This monitor is referred to as Talent View.

Use the Wowza ClearCaster Talent View


Use the Talent View to:

  • Get quick instructions and pairing codes for setting up delivery of a live video stream to Facebook Live.
  • Preview the video stream before going live.
  • Cue the on-air personality (Talent) to start at the exact moment the preview video stream goes live by viewing frame-accurate countdown clock prompts. This helps to eliminate awkward pauses for both the Talent and your Facebook followers. You can choose the number of seconds to count down before going Live to suit Talent preferences.
    Tip: Position the Talent View near the camera to prevent the Talent from having to look off-camera for the countdown clock.
  • View the live stream on-air in real-time.
  • Get feedback from your Facebook audience during the live event. You can set up the Talent View layout to display your viewer's Facebook comments, emojis, and reactions in near real time, enabling you to adjust the broadcast content based on your viewers' feedback.
    Note: You can respond to viewer comments from the Facebook page that you're using to deliver the Facebook Live video stream.

Configure the Talent View


Before using the Talent View, you should configure the countdown duration and your preferred Talent View layout.

Adjust countdown duration to cue Talent

Wowza ClearCaster includes frame-accurate countdown clock prompts that count down the last seconds before the preview video broadcast goes Live. This lets the ON-AIR personality (Talent) know the exact moment the preview video stream goes live, and helps to eliminate awkward pauses for both the Talent and your Facebook followers. You can customize the countdown clock by setting the countdown duration to lengths between 3 and 15 seconds.

On Wowza ClearCaster Manager

  1. Sign in to Wowza ClearCaster Manager with your Wowza account.
  2. On the ClearCasters page, click Settings for your ClearCaster.
     
  3. At the bottom of the Settings window, select your preferred Countdown Duration (in seconds), and then click OK. The default countdown value is 3 seconds.
     

On your Wowza ClearCaster device

  1. Use the LCD menu button controls to navigate to the Settings Menu.
  2. From the Settings Menu, select ClearCaster Settings > Countdown Settings.
  3. Select a countdown length.

Change the Wowza ClearCaster Talent View layout

You can use the Talent View to get feedback from your Facebook audience during the live event. The Talent View will display your viewer's Facebook comments, emojis, and reactions in near real time, enabling you to adjust the broadcast based on your viewer's feedback. You can configure the ClearCaster to display this feedback in one of two different layouts. By default, when comments or emojis are received, the Talent View layout will resize the video to make space for comments and emojis to be displayed. You can choose an alternate layout that prevents comments and emojis from being displayed. Facebook reactions are displayed in both layout options.

On Wowza ClearCaster Manager

  1. Sign in to Wowza ClearCaster Manager with your Wowza account.
  2. On the ClearCasters page, click Settings for your ClearCaster.
     
  3. At the bottom of the Settings window, select your preferred Talent View Layout option, and then click OK.
     

On your Wowza ClearCaster device

  1. Use the LCD menu button controls to navigate to the Settings Menu.
  2. From the Settings Menu, select ClearCaster Settings > Talent View Layout.
  3. Select either Large Comments (the default value) to resize the video and show comments and emojis or Full Screen Video to hide this information.

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