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Thread: Wowza Media Server 3 stops working automatically

  1. #1
    Join Date
    Dec 2011
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    2

    Default Wowza Media Server 3 stops working automatically

    Dear Wowza Support Team

    We have installed Wowza Media Server 3.0.3 on our CentOS 5.5 Operating System. We have 16 GB Ram in this server. Our Trial Free edition of Wowza was working fine without any issues. But after purchasing the license of Wowza and implementing the same in our system, we are facing issues with Wowza as it stops automatically after some time. When i check whether the Wowza service and java by using the command " ps -aef | grep Wowza" and "ps -aef | grep java", it shows that both processes are not running. But when i check by using the command "service WowzaMediaServer status", it says Wowza is started. Even i dont see any error in logs file. But our stream stops working. When we restart wowza, it starts working again. Please help us in solving the issue.

  2. #2
    Join Date
    Dec 2011
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    2

    Default

    Dear Wowza Team

    Still waiting your reply.

  3. #3
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    Zip up and send conf and logs folders to support@wowza.com

    Include a link to this thread for reference.

    Richard

  4. #4

    Default

    We're having the same issue.

    Did this get resolved for you? We're still looking for a solution.

    Wowza service unexpectedly quits working. When you check the status, it states the service is running, but nothing works. You have to stop, then start the service and everything comes back up fine for a day or three. Then, it randomly quits again.

    Wowza 3.0.3 build 9, Cent OS 5.7 (running virtuozzo, but it's a dedicated machine), 16GB RAM

    Thanks for any help or insight.

  5. #5
    Join Date
    Dec 2007
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    Default

    Do you see any outOfMemory errors, or other clues, in the access and error logs before the restart?

    Richard

  6. #6
    Join Date
    Dec 2011
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    2

    Default

    We have the issue exactly as above .. Help

  7. #7
    Join Date
    Dec 2007
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    21,962

    Default

    If you are using a Trial edition it may have expired. Check license in a browser:
    http://[wowza-address]:1935
    Richard

  8. #8
    Join Date
    Dec 2011
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    2

    Default

    Hi,

    i brought a License last week and since then the issue stated happening.

    Check with the url you suppled

    Wowza Media Server 3 Monthly Edition 3.0.3 build882

    Thanks

    Paul

  9. #9
    Join Date
    Dec 2007
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    21,962

    Default

    What exactly is happening in your case?

    Do you see any outOfMemory errors, or other clues, in the access and error logs before the restart?

    Richard

  10. #10

    Default

    No memory errors....

    We started a Wowza support ticket ( #18936) and here is the latest response:

    The only way we can replicate what is happening is to actually kill the java process that is running wowza.
    So by sending a kill signal wowza exits the same way that it does as shown in your logs.
    Wowza does not send a kill signal to itself.
    There has to be a house keeping script or something that is performing this kill task


    We have asked our server support to look and see if anything is killing or affecting Java processes.

    Beyond that, we're stumped. It was a brand new server with nothing on it. Our server support installed Wowza and lastest Java version, etc. There's nothing else on that server other than the usual Cpanel stuff.

    Any advice?

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