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Thread: No cupertino streaming after server restart

  1. #1

    Default No cupertino streaming after server restart

    Hi- We had a physical server reset today. (we use a Wowza 3 monthly edition, and a Cast Control user administration panel) After the physical server reset, we manually started wowza by root command line. Everything looks ok. We have several previously working applications setup to live stream an rtmp feed, and serve out a rtmp (flash) stream, along with serving out a cuppertino stream as well. After the reset, applications re-stream the rtmp feed to users just fine, but the cupertino m3u8 stream is not working. On an Ipad we get an error message "The video playback was aborted due to a corruption problem"...
    Any ideas what has caused this and how to fix it?

    Thanks

  2. #2

    Default

    Okay, we have figured out that this is a DNS issue somewhere. The RTMP feed resolves to rtmp://mydomain.com/app but the HTML 5 feed will not resolve to http://[mydomain.com]/app but WILL stream to http://[myipaddress]/app.

    If anyone has any ideas please let me know, otherwise I will start a new thread with DNS in the subject line to see if a wider audience has any insight.

  3. #3
    Join Date
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    Default

    Maybe it is ports. RTMP uses 1935 and HTTP uses port 80. Evidently 1935 is open, so try that in the HTTP url:

    http://[wowza-address]:1935/app
    Richard

  4. #4

    Default

    Sorry, I was not clear. I have the port 1935 in both the http stream and the rtmp stream. My domain name resolves on the rtmp, but does not on the http, which works fine if I substitute the Ip address.

  5. #5

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    Hi dbc,

    Thank you for your important analysis. This doesn't appear to be Wowza related. For DNS issues you should contact your ISP or domain name registrar.

    But perhaps there is a miscommunication. In your browser simply type http://[mydomain.com]:1935. You should see the Wowza version number, verifying DNS is working from your iPad. If you still can't get it working PM me the full Cupertino URL you are using. Or, send an email to support@wowza.com referencing this thread.

  6. #6

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    Quote Originally Posted by randall View Post
    Hi dbc,

    Thank you for your important analysis. This doesn't appear to be Wowza related. For DNS issues you should contact your ISP or domain name registrar.

    But perhaps there is a miscommunication. In your browser simply type http://[mydomain.com]:1935. You should see the Wowza version number, verifying DNS is working from your iPad. If you still can't get it working PM me the full Cupertino URL you are using. Or, send an email to support@wowza.com referencing this thread.
    Randall,
    You are correct- This effect was NOT wowza related. Looking back through our organization's documentation, we had seen a similar effect when we first rolled out html5 streaming on an adobe FMIS 4.5 server. It seems that after a lot of web connects, an Ipad will sometimes start to have dns issues with video files, but urls with ip addresses work fine. Since everything else on the Ipad is working fine, you don't suspect the device. A full shutdown and restart of the Ipad corrected the problem.

    Here is the error message on the Ipad that you get when this happens:
    "The video playback was aborted due to a corruption problem or because the video used features that your browser did not support (Filename here)"

    If you have users reporting this problem and you KNOW safari supports the file type, recommend a reboot of the ipad.

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