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Thread: wowza or encoder issue?

  1. #1

    Default wowza or encoder issue?

    Hello,

    Streams are lost after we see following error messages in logs. Please help!

    Zero sized function (client:880317615VEO/3.0): type:20 size:0:
    Data format incorrect, killing client connection.

    Encoder is pushing streams to Wowza Server thru RTMP.
    Wowza Media Server 3 Monthly Edition 3.1.2 build1624

    java version "1.7.0_05"
    Java(TM) SE Runtime Environment (build 1.7.0_05-b06)
    Java HotSpot(TM) 64-Bit Server VM (build 23.1-b03, mixed mode)

    Server Config
    24 Core Multiprocessor Server with 32GB Ram
    Runs latest version of Ubuntu
    Avg load is below 0.02 all the time
    1 Gig NIC Speed

    Thanks,
    S

  2. #2
    Join Date
    Sep 2011
    Posts
    1,933

    Default

    Hi
    This could be a tuning issue, you may have run out of memory.
    See the tuning guide here,
    http://www.wowza.com/forums/content....ormance-tuning

    What encoder are you using?

    Jason

  3. #3

    Default

    Jason,

    It is not performance tunning issue for sure. We are already following tune-up document from day one and monitoring java heap which is all time low.

    We have serious doubt that Wowza is unable to handle corrupt data that might be coming in source stream or may be it is bug, however we do not see anyway to diagnose issue but would be more interested to see it resolved.

    Specific streams where we are seeing issue is coming from DVEO encoders which are pushing streams via RTMP over network that has less than 10ms latency. This streams are encoded with high profile @ 800kbps.

  4. #4

    Default

    Also to add here, we are NOT seeing out of memory issues, we are monitoring Java heap all the time.

  5. #5

    Default

    Sorry to bump but do we see any solution for reported issue?

  6. #6
    Join Date
    Sep 2011
    Posts
    1,933

    Default

    Hi
    Can you post your VHost.xml and setenv.sh so that we can check for anything which may be causing this issue.
    Does this issue happen on a regular basis for example ever 2 hours or every day at the same time?

    Have you tried changing the encoding profiles so that Wowza receives the stream in a different bitrate and (baseline) rather than (high) for example.
    How many channels are coming off the encoder that you're using?

    Have you increased the number of channels coming off the encoder recently?
    Were you using the encoder you are using now before this issue started?

    Jason

  7. #7
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    Is there an outOfMemory error also, as in this sequence:

    http://www.wowza.com/forums/showthre...ava-heap-space

    Richard

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