We've developed a lot around wowza. We have wowza installed on a couple of servers now.
But, when it comes to support for API's, it sounds like your support team does not have much knowledge on it. We seem to be diverted to third party consultants and third party tools while our job relies on wowza development. This has happened atleast twice or thrice during our past communications with you. It's frustrating. Are you doing this to escape the burden of providing us support for your own API?
Just so you know, We're not asking you to teach us JAVA. All our support issues are very specific to wowza API. The developers are also experienced JAVA developers, now much experienced with the wowza IDE as well.
We have problems with two things right now :
- Using information written into wowza logs
- Disconnecting live streams of VOD
UDP is generally unreliable but wowza implementation of logs over UDP is also NOT reliable because it automatically stops sending after a while.
The problem is not the UDP packets but your logging over UDP. We need your support for our developers to fix these things. We're forced to restart our production servers because of this UDP logging flaw within wowza. If UDP logging is not the solution, then what is the solution for us to consume the data? We initially used it only after your advice that it's a better choice in terms of performance.
Secondly, we need support for stopping live VOD streams since we need to rename VOD files. One solution that we currently have seems to require looping through every viewer. Your last email reply is suggesting us to use third party tools again. We are not looking for third party tools. We are building custom software using wowza and we need your support
Please provide us with good support for customizing using wowza API as we continue to expand on wowza servers.