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Thread: Load Caption Files MediaCache

  1. #1
    Join Date
    Sep 2011
    Posts
    23

    Default Load Caption Files MediaCache

    The same flowplayer config, same file, one delivered over /vod will display captions, one delivered over /mediacache will not. Only difference is the netConnectionUrl and clip url.
    Both play the video fine. I put in the debug for captions and this is what comes through for the mediacache request.

    ERROR server comment 2013-03-05 16:21:04 - - - - - 37.743 - - - - - - - - TimedTextReaderBase.open[mediacache/_definst_:mcache/woai/police_capture_suspected.srt]: java.io.IOException: MediaCacheRandomAccessReader.open: Item not in cache: mcache/woai/police_capture_suspected.srt
    ERROR server comment 2013-03-05 16:21:04 - - - - - 37.744 - - - - - - - - VODTimedTextDelegateBase.indexTimedText[mediacache/_definst_/mcache/woai/police_capture_suspected.mp4]: Exception:null.
    at com.wowza.wms.timedtext.vod.model.VODCaptionProviderSRT.indexTimedText(Unknown Source)
    at com.wowza.wms.timedtext.vod.model.VODTimedTextDelegateBase.indexTimedText(Unknown Source)
    at com.wowza.wms.mediareader.h264.MediaReaderH264.initTimedTextDelegates(Unknown Source)
    at com.wowza.wms.mediareader.h264.MediaReaderH264.initTimedTextOnOpen(Unknown Source)
    ERROR server comment 2013-03-05 16:21:04 - - - - - 37.744 - - - - - - - - VODTimedTextDelegateBase.indexTimedText[mediacache/_definst_/mcache/woai/police_capture_suspected.mp4]: Exception:null.

    Thanks,
    Mike

  2. #2
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    Mike,

    Can you re-start Wowza and test both scenarios (to provide a clean, short test and show startup lines) then zip up the /conf and /logs folders and send them to support@wowza.com

    Also post the file on your web server and send a link to download, if possible, or try to attach to the email.

    Include a link to this thread for reference.

    Richard
    Last edited by rrlanham; 03-06-2013 at 07:36 AM.

  3. #3
    Join Date
    Jun 2011
    Posts
    1,037

    Default

    Hi Mike,
    We're very interested in this case.
    If you would provide the info as Richard requested, at your earliest convenience, we'll be able to perform a detailed analysis.

    Daren

  4. #4

    Default

    BTW, this is fixed in latest MediaCache 2.0. You will need to re-download it and re-install.

    Scott

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