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Thread: How long does the add-on requests take to process?

  1. #1
    Join Date
    May 2013
    Posts
    19

    Default How long does the add-on requests take to process?

    Hi there,

    I've requested the RTMPE add-on for Wowza (Ticket 57450) over 24 hours ago. How long does these requests normally take to process with support?
    Given I had the Bank Holiday Monday in the UK I was hoping to make changes to our live server - as I haven't heard anything back I'm now going to have to wait till later.

    Regards,

  2. #2
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    The delay is probably because yesterday was a U.S. holiday (Memorial Day) and the requests are answered personally

    Richard

  3. #3
    Join Date
    May 2013
    Posts
    19

    Default

    Thanks Richard.

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