Wowza Community

Video plays in Chrome, but not IE

Nothing has changed over the last few months and things were working great. It seems today that when a user clicks a link to a video we set up in chrome, it plays fine…but when we try in different versions of IE, we get “We are unable to connect to the content you’ve requested. We apologize for the inconvenience” message. Can someone please let me know what/where I can check for a problem?

What player are using? What log messages correspond with playback that does not work? Do you have a link to this player? If you do not want to post here, open a ticket by writing to support@wowza.com

Include a link to this thread for reference.

Richard

I think you have a space before the stream name that is causing this. I see it in the url and in FileNotFoundException message

http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m
java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4

Maybe IE is stripping this space where Chrome is not

Richard

Cool, glad it was simple. Thanks for the update

Richard

Hey Richard,

Flash Player is opened in the browser when the link is clicked. Here is the log:

2013-06-28 14:18:11 EDT app-start application INFO 200 definst vod/definst - - - 14032.233 - - - - - - - - - - - - - - - - - - - - - - - - -

2013-06-28 14:18:11 EDT connect sanjose INFO 200 554508304 - defaultVHost vod definst 0.047 199.235.X.X 1935 http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 - 0 - - Jun192013.mp4 - - - - - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m -

2013-06-28 14:18:11 EDT create stream INFO 200 Jun192013.mp4 - defaultVHost vod definst 0.0 199.235.X.X 1935 http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m 199.235.X.X http (sanjose) - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0) 554508304 0 0 1 0 0 0 Jun192013.mp4 - - - - - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m - http://199.235.X.X:1935/vod/mp4: Jun192013.mp4/manifest.f4m -

2013-06-28 14:18:11 EDT comment server WARN 404 Jun192013.mp4 MediaReaderH264.open[1]: java.io.FileNotFoundException: D:\Wowza\content\ Jun192013.mp4 (The system cannot find the file specified) - - - 0.063 - - - - - - - - - - - - - - - - - - - - - - - - -

2013-06-28 14:18:11 EDT comment server ERROR 500 - MediaReaderH264SanJose.indexFile:java.lang.NullPointerException - - - 0.063 - - - - - - - - - - - - - -

The code used in the link to run the video:

Again, works fine in Chrome, just not in IE

I cannot seem to get rid of that space…the odd thing is there is another video that works in IE…checking to see if a space is in that log.

Thats what it was. People were changing the names and must have altered the format. Thanks very much Richard!