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Thread: Can't seek in big file ...

  1. #1

    Default Can't seek in big file ...

    Hi,

    we are using your great server. We also use JWPlayer on our pages. Everything was OK till now. We have problem with one file (look at page - http://www.playo.tv/video/wcc-flairt...inary-971.aspx). File is mp4, on Linux server, Wowza version 3.5.2, size 6.9GB (over 9 hours of video content). If you try to jump on some position, player stop working. Every other files (for example this - http://www.playo.tv/video/mattoni-grand-drink-978.aspx) are OK.
    I don't know if this is related, but there are those informations in logs:


    ...
    WARN server comment 2013-08-19 18:35:58 - - - - - 1029676.711 - - - - - - - - LiveMediaStreamReceiver.doWatchdog: streamTimeout[liveorigin/_definst_/strizna.cz]: Resetting connection: wowz://89.185.235.165:1935/liveorigin/_definst_/strizna.cz
    WARN server comment 2013-08-19 18:36:11 - - - - - 1029689.222 - - - - - - - - LiveMediaStreamReceiver.doWatchdog: streamTimeout[liveorigin/_definst_/strizna.cz]: Resetting connection: wowz://89.185.235.165:1935/liveorigin/_definst_/strizna.cz
    WARN server comment 2013-08-19 18:36:23 - - - - - 1029701.731 - - - - - - - - LiveMediaStreamReceiver.doWatchdog: streamTimeout[liveorigin/_definst_/strizna.cz]: Resetting connection: wowz://89.185.235.165:1935/liveorigin/_definst_/strizna.cz
    WARN server comment 2013-08-19 18:36:36 - - - - - 1029714.241 - - - - - - - - LiveMediaStreamReceiver.doWatchdog: streamTimeout[liveorigin/_definst_/strizna.cz]: Resetting connection: wowz://89.185.235.165:1935/liveorigin/_definst_/strizna.cz
    WARN server comment 2013-08-19 18:36:44 - - - - - 1029722.214 - - - - - - - akc_0000000971.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom.
    WARN server comment 2013-08-19 18:36:44 - - - - - 1029722.506 - - - - - - - akc_0000000971.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom.
    WARN server comment 2013-08-19 18:36:44 - - - - - 1029722.807 - - - - - - - akc_0000000971.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom.
    WARN server comment 2013-08-19 18:36:48 - - - - - 1029726.75 - - - - - - - - LiveMediaStreamReceiver.doWatchdog: streamTimeout[liveorigin/_definst_/strizna.cz]: Resetting connection: wowz://89.185.235.165:1935/liveorigin/_definst_/strizna.cz
    WARN server comment 2013-08-19 18:36:49 - - - - - 1029727.133 - - - - - - - akc_0000000971.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom.
    WARN server comment 2013-08-19 18:36:49 - - - - - 1029727.431 - - - - - - - akc_0000000971.mp4 MediaReaderH264.open[2]: java.lang.Exception: QTUtils.parseQTMediaContainer: File is missing 'moov' atom.
    ...

    I can't find where is the problem. In player or in Wowza?

    Cheers,
    Jan Vencalek

  2. #2
    Join Date
    Jul 2012
    Posts
    299

    Default

    Hello Jan,

    Requesting a seek command while streaming a large file, as you have described, shouldn't be an issue. That said, it appears that something is wrong with this file because is it not possible to seek in your player. This would especially be the case if you have ample bandwidth between the server and the client.

    It would help if we could see the full log statement on this issue. Please duplicate the problem and .zip your [install-dir]/conf and /logs folders and send them to support@wowza.com with a reference to this ticket. We can take a closer look and see what we can come up with as a solution.

    -Tim
    Last edited by tim_d; 08-19-2013 at 07:10 PM.

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