Results 1 to 8 of 8

Thread: Perpetual license communication through enterprise proxy to Wowza license servers

  1. #1
    Join Date
    Sep 2013
    Posts
    3

    Default Perpetual license communication through enterprise proxy to Wowza license servers

    Support,
    Can you please assist in getting our four servers to connect to the Licensing servers.

    I have run through all trouble shooting on each of the following forum pages:

    http://www.wowza.com/forums/content.php?386
    Cannot get a ping response or telnet connect prompt
    http://www.wowza.com/forums/content.php?357- How-to-configure-Wowza-Server-to-use-proxy-server-to-communicate-with-license-server
    I input our proxy config in the file and tired both a No-Auth and Auth configuration

    We have approved communication for the following locations through our proxy, but I am still getting the error in the log file.
    wowzalicense1.wowzamedia.com 207.20.250.61
    wowzalicense2.wowzamedia.com 91.142.245.115
    wowzalicense3.wowzamedia.com 66.135.41.15
    wowzalicense4.wowzamedia.com 72.232.183.98

    Error in the Error.log:
    The Wowza Media Systems Software licensing system was not able to connect to the licensing server to validate your license. Please validate that your machine is able to send HTTP data over TCP port 80 to the Internet. If this problem persists, please visit http://www.wowza.com/subscriptionsupport.php for up to date information.
    ERROR server comment 2013-09-30 08:49:09 -0.987 system.exit[2]


    Open Questions:
    1. Is there something you will have to do on your side to authorize our servers to communicate? Will you need our IPs to add to a white list?

    2. Is the response a separate transaction initiated by the vendor or a simple response to your outbound connection?

    3. Can I designate/purchase a perpetual license that doesn't require communication to the Wowza License Servers?

  2. #2
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    Did you try adding the inbound rule, as mentioned in your other posts?

    1) No, nothing like that is required on the Wowza side.

    2) I think it is just a response, but you will probably have to add the inbound rule

    3) I would continue trying to make the proxy work, try adding the inbound rule.

    Richard

  3. #3
    Join Date
    Sep 2013
    Posts
    3

    Default

    I missed the inbound rule, what post was that in? Can you send me the link or information required for the inbound rule?

  4. #4
    Join Date
    Dec 2007
    Posts
    21,962

    Default

    You had asked if an inbound rule is also necessary in your other post today, right? I am supposing that you will have to do that. In any case, that is what I would try. I believe that is necessary.

    Richard

  5. #5
    Join Date
    Jul 2012
    Posts
    299

    Default

    This issue was resolved in ticket #68215.

    The problem was a proxy configuration on the user side. It is important that the correct IP address of the proxy server is listed in the proxy configuration as described in this article: How to configure Wowza Media Server to use proxy server to communicate with license server. In this case, the user had prepended the proxy setting with an "http:" and was providing an incorrect, internal proxy setup URL. Once the correct proxy IP address and configuration were validated on their side, the issue was resolved.

    -Tim
    Last edited by tim_d; 10-02-2013 at 11:48 AM.

  6. #6
    Join Date
    Jan 2014
    Posts
    7

    Default

    I am in need for a solution which doesn't require internet connection. Is such a licensing scheme possible?

    Please reply ASAP.

  7. #7
    Join Date
    Aug 2009
    Posts
    76

    Default

    Quote Originally Posted by mvineetmenon View Post
    I am in need for a solution which doesn't require internet connection. Is such a licensing scheme possible?

    Please reply ASAP.
    Hi,

    Information regarding the purchase of license keys which don't require an internet connection is available by sending email to sales@wowza.com

    Best regards,

    John West

  8. #8
    Join Date
    Jan 2014
    Posts
    7

    Default

    John,
    Thank you for the prompt reply.

Similar Threads

  1. Replies: 2
    Last Post: 05-24-2012, 05:11 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •