We are experiencing a strange problem with Transcoder Add-on. Although Transcoder Add-on works on our test server, we are experiencing problem with transcoder add-on on our prod server.
Everything is identical: our application makes use of live-record for Transcoder add-on. On the test server, as soon as the application begins webcam recording, the mp4 file and the accompanying tmp file is created on the server, we can see that physically. However, on the prod server, no files are created at all!
We noticed something strange, though. When we restart Wowza from Windows services on the prod server, when the service first goes down, the mp4 file is created! (1 KB though)
What could be the cause of this problem?
Thanks in advance.