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Thread: Transcoder library loads but transcodingsession.shutdown after checking for ha

  1. #1
    Join Date
    Feb 2014
    Posts
    3

    Default Transcoder library loads but transcodingsession.shutdown after checking for ha

    We are using a Crestron Capture HD to send a stream to our Wowza MS 3.6.2
    We have no problems with our live streams. When we try to use transcoding for adaptive bitrate streams however we see the transcoding library loads then after the hardware acceleration check (we aren't using hardware acceleration) the log file shows "transcodingsession.shutdown". If we try to play any of the individual files like 160p or ngrp files we see the server saying "medialist empty". There is no separate transcoder log file - are we supposed to have one?

  2. #2

    Default

    Hi there, please delete your current logs file [install-dir]/logs/wowzamediaserver_access.log. Then restart Wowza and run a short test showing the stream stating up.

    Zip up your /conf and /logs folders with the newly created log file and send them to support@wowza.com to open a support ticket.

    Salvadore

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