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Thread: Wowza Transcoder Intel QuickSync error

  1. #1
    Join Date
    Aug 2011
    Posts
    4

    Default Wowza Transcoder Intel QuickSync error

    Hi all¡¡

    I just follow all instructions on " http://www.wowza.com/forums/content....Ubuntu-Desktop " and all its ok, but when i start transcoding an stream, i obtain following error:

    INFO server comment - LiveStreamTranscoder.init[rtvcnet/_definst_/rtvcnet.stream]: Load transcoder template: file:///usr/local/WowzaStreamingEngine/transcoder/templates/transrate.xml
    can't find DLL: dlerror()libmfxhw64.so: no se puede abrir el archivo del objeto compartido: No existe el archivo o el directorio
    can't find DLL: dlerror()libmfxhw64.so: no se puede abrir el archivo del objeto compartido: No existe el archivo o el directorio
    can't find DLL: dlerror()libmfxsw64.so: no se puede abrir el archivo del objeto compartido: No existe el archivo o el directorio
    Invalid MIT-MAGIC-COOKIE-1 keyINFO server comment - JNI:TranscoderSession.isCUDAAvailable[_defaultVHost_:rtvcnet/_definst_/rtvcnet.stream]: NVidia hardware acceleration is NOT available
    INFO server comment - JNI:TranscoderSession.isQuickSyncAvailable[_defaultVHost_:rtvcnet/_definst_/rtvcnet.stream]: Intel Quick Sync hardware acceleration is NOT available.


    I am looking for this and i found that i have to buy Intel Media SDK for 499$ to build this libs.
    is this ok? or am i on a mistake?

    I cant understand how documentation is so poor about hardware acceleration obfuscating vital information about hardware requeriments and software addons.

  2. #2
    Join Date
    Jul 2012
    Posts
    302

    Default

    Cesar,

    It is difficult to document hardware-specific directions because of the many, many different hardware versions and configurations. We value your feedback on these matters.

    The 'can't find DLL" error infers that there is likely a problem with your QuickSync drivers. We might be better off taking a look at your configuration and log files. Please open a support ticket by sending and email to support@wowza.comand provide the following:

    • [install-dir]/conf
    • [install-dir]/logs
    • [install-dir]/transcoder
    • [install-dir]/manager/logs


    Also, please offer a reference to this post.

    Thank you,

    -Tim

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