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Thread: closed caption cann't work using rtmp with jwplayer 6.8

  1. #1
    Join Date
    Mar 2014
    Posts
    1

    Default closed caption cann't work with rtmp using jwplayer 6.8

    version:
    Wowza version: 4.0.1 (build 10615)
    here debug logs:
    VODTimedTextDelegateBase.findAvailableProviders[vod/_definst_/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.021
    VODTimedTextDelegateBase.findProvidersThatSupportInterface[vod/_definst_/Hell.on.wheels.s03e09.mp4]: interface:com.wowza.wms.timedtext.amf.ITimedTextProviderAMF providers: [vodcaptionprovidersrt] - - - 5104.022
    VODTimedTextProviderBase.indexTimedText[vod/_definst_/Hell.on.wheels.s03e09.mp4:vodcaptionprovidersrt] using file:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.srt for captions (VOD:/Wowza Streaming Engine 4.0.0/webroot/vod/Hell.on.wheels.s03e09.mp4) - - - 5104.025
    VODTimedTextDelegateBase.narrowProviders[vod/_definst_/Hell.on.wheels.s03e09.mp4]: providers: [vodcaptionprovidersrt] - - - 5104.026 -
    VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: available providers: [vodcaptionprovidersrt] - - - 5104.05
    VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: by property:* - - - 5104.051 - -
    VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Provider vodcaptionprovidersrt supported languages:[zho] - - - 5104.052
    VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Found lang:zho provider:vodcaptionprovidersrt - - - 5104.053
    VODTimedTextDelegateBase.determineCaptionLanguages[vod/_definst_/Hell.on.wheels.s03e09.mp4]: Reached maximum languages. Stop looking. - - - 5104.053
    Last edited by steven.du; 03-14-2014 at 07:56 PM.

  2. #2
    Join Date
    Jun 2011
    Posts
    1,037

    Default

    Hi,
    We'll need to troubleshoot this more closely.
    Please send an email to support@wowza.com and reference this forum post. Provide [install-dir]/conf and [install-dir]/logs files (zipped).
    Provide a sample vod media file and the associated .srt file.

    Daren

  3. #3

    Default

    Oh, that's look like not easy to do it

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